Article - CS414604

OOTB Windchill 13.X installation fails at Apache web server installation in Windchill

Modified: 11-Jun-2025   


Applies To

  • Windchill PDMLink 13.0

Description

  • OOTB Windchill 13.X installation fails at Apache web server installation in Windchill 
  • PSI fails with message Installer failed with "Return code: -1" during Apache installation 
  • Error message in PTCSOLNINSTALLER_PtcInstall.log
INFO   date/time - ################################################### 
INFO   date/time -          Running apache Installer 
INFO   date/time - ################################################### 
DEBUG  date/time - calling executeInstaller(E:\Ptc\PDMLink 13.0.1.1\PTC Windchill Service Pack - Critical Patch Sets Bundles 13.0.1.1\windchill_13.0.1.1_third_party_software\Apache) 
DEBUG  date/time - Processing subinstaller assembly (apache): timer.start 
INFO   date/time - installDebug: Calling subinstaller apache command 
INFO   date/time - Running:  E:\Ptc\PDMLink 13.0.1.1\PTC Windchill Service Pack - Critical Patch Sets Bundles 13.0.1.1\windchill_13.0.1.1_third_party_software\Apache\Disk1\InstData\Windows\NoVM\setup.exe LAX_VM X:\Ptc\Windchill_13.0\Java\jdk17.0.10_7\bin\java.exe -f X:\Ptc\Windchill_13.0\PSI\installer\PSITempProps\apache-installer.properties -DMULTI_PROGRAM_EXEC=1 
INFO   date/time - Completed:  E:\Ptc\PDMLink 13.0.1.1\PTC Windchill Service Pack - Critical Patch Sets Bundles 13.0.1.1\windchill_13.0.1.1_third_party_software\Apache\Disk1\InstData\Windows\NoVM\setup.exe LAX_VM X:\Ptc\Windchill_13.0\Java\jdk17.0.10_7\bin\java.exe -f X:\Ptc\Windchill_13.0\PSI\installer\PSITempProps\apache-installer.properties -DMULTI_PROGRAM_EXEC=1 
INFO   date/time - return code = -1 
INFO   date/time - installDebug: end call to subinstaller apache command 
INFO   date/time - 
============= start: apache summary =============
apache installer finished.

Return code: -1

One or more of the actions from the installation sequence caused a fatal error.
============= end: apache summary =============
  • Error message in APACHE_PtcInstall.log
DEBUG  date/time - -getLoopbackAddress: 
DEBUG  date/time - -init: 
DEBUG  date/time - BUILD FAILED
X:\Ptc\Windchill_13.0\HTTPServer\config.xml:321: X:\Ptc\Windchill_13.0\Windchill\ant\lib does not exist.

Total time: 1 second 
DEBUG  date/time - X:\Ptc\Windchill_13.0\HTTPServer\config.xml:321: X:\Ptc\Windchill_13.0\Windchill\ant\lib does not exist. 
DEBUG  date/time - at org.apache.tools.ant.types.AbstractFileSet.getDirectoryScanner(AbstractFileSet.java:512) 
DEBUG  date/time - at org.apache.tools.ant.types.AbstractFileSet.getDirectoryScanner(AbstractFileSet.java:489) 
DEBUG  date/time - at org.apache.tools.ant.types.FileSet.iterator(FileSet.java:72) 
DEBUG  date/time - at java.base/java.lang.Iterable.forEach(Iterable.java:74) 
DEBUG  date/time - at org.apache.tools.ant.types.ResourceCollection.stream(ResourceCollection.java:50) 
DEBUG  date/time - at java.base/java.util.stream.ReferencePipeline$7$1.accept(ReferencePipeline.java:273) 
DEBUG  date/time - at java.base/java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1625) 
DEBUG  date/time - at java.base/java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:509) 
DEBUG  date/time - at java.base/java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:499) 
DEBUG  date/time - at java.base/java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:921) 
DEBUG  date/time - at java.base/java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234) 
DEBUG  date/time - at java.base/java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:682) 
...............
...............
DEBUG  date/time - at com.ptc.windchill.install.actions.AntTargetsAction.executeAntScript(AntTargetsAction.java:207) 
DEBUG  date/time - at com.ptc.windchill.install.actions.AntTargetsAction.process(AntTargetsAction.java:123) 
DEBUG  date/time - at com.ptc.windchill.install.framework.InstallAction.run(InstallAction.java:512) 
DEBUG  date/time - at com.ptc.windchill.install.framework.InstallAction.install(InstallAction.java:330) 
DEBUG  date/time - at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source) 
DEBUG  date/time - at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) 
DEBUG  date/time - at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) 
DEBUG  date/time - at com.zerog.ia.installer.GhostDirectory.install(Unknown Source) 
DEBUG  date/time - at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) 
DEBUG  date/time - at com.zerog.ia.installer.Installer.install(Unknown Source) 
DEBUG  date/time - at com.zerog.ia.installer.LifeCycleManager.consoleInstallMain(Unknown Source) 
DEBUG  date/time - at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source) 
DEBUG  date/time - at com.zerog.ia.installer.Main.main(Unknown Source) 
DEBUG  date/time - at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 
DEBUG  date/time - at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77) 
DEBUG  date/time - at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) 
DEBUG  date/time - at java.base/java.lang.reflect.Method.invoke(Method.java:568) 
DEBUG  date/time - at com.zerog.lax.LAX.launch(Unknown Source) 
DEBUG  date/time - at com.zerog.lax.LAX.main(Unknown Source) 
DEBUG  date/time - X:\Ptc\Windchill_13.0\HTTPServer\config.xml:321: X:\Ptc\Windchill_13.0\Windchill\ant\lib does not exist

 
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