Normal users cannot search in ThingWorx Navigate with "We can't complete your request due to connection problems"

• Normal users cannot search in ThingWorx Navigate with error: We can't complete your request due to connection problems
• Search works fine for ThingWorx administrators
• Error in ApplicationLog.log

[L: ERROR] [O: c.p.r.ResourceManager] [I: ] [U: <username>] [S: ] [P: ] [T: https-openssl-nio-8443-exec-11] Exception executing service, ExecuteSavedSearches, on resource provider: WindchillDemoEpmDocumentResourceProvider
[L: ERROR] [O: c.p.r.ResourceManager] [I: ] [U: <username>] [S: ] [P: ] [T: https-openssl-nio-8443-exec-11] Exception executing service, ExecuteSavedSearches, on resource provider: WindchillDemoPartResourceProvider
[L: ERROR] [O: c.p.c.a.a.NavigateSearch] [I: ] [U: <username>] [S: ] [P: ] [T: https-openssl-nio-8443-exec-11] GenericHTTPException ERROR ! : Your route exchange has failed.  HTTP operation failed with status [500 - 500]
[L: ERROR] [O: c.p.c.a.a.NavigateSearch] [I: ] [U: <username>] [S: ] [P: ] [T: https-openssl-nio-8443-exec-11] ERROR ! : When invoking service,ExecuteSavedSearches, all resource providers failed: {WindchillDemoEpmDocumentResourceProvider=java.util.concurrent.ExecutionException: com.thingworx.common.exceptions.GenericHTTPException: Your route exchange has failed.  HTTP operation failed with status [500 - 500], WindchillDemoPartResourceProvider=java.util.concurrent.ExecutionException: com.thingworx.common.exceptions.GenericHTTPException: Your route exchange has failed.  HTTP operation failed with status [500 - 500]}

• Error in MethodServer log

ERROR [ajp-nio-127.0.0.1-8011-exec-41] wt.servlet.ServletRequestMonitor.request  - 2023-10-05 10:13:34.975 +0200, 4eiip4lq;lnc9pszk;50752;i1zox1;219822, -, 10.10.10.10, /Windchill/sslClientAuth/servlet/rest/search/saved-searches/OR%3Awt.query.SavedQuery%3A174994210/results, wt.effectiveUid=<username>&%24select=objNumber%2CobjName%2Cstate%2Citeration%2Clast_updated%2Ctwodthumbnail%2CPrimaryContentExtension%2CId%2CFilterCriteriaJsonString%2CAdditionalAttributesFromSelectedResource%2CAttributes%2CSearchSuccessIndicator%2CEmptySearchResultsReason, POST, 500, 0.015625, 0.0156058 org.jboss.resteasy.spi.UnhandledException: java.lang.NullPointerException
	at org.jboss.resteasy.core.ExceptionHandler.handleApplicationException(ExceptionHandler.java:82)
	at org.jboss.resteasy.core.ExceptionHandler.handleException(ExceptionHandler.java:346)
	at org.jboss.resteasy.core.SynchronousDispatcher.writeException(SynchronousDispatcher.java:193)
	at org.jboss.resteasy.core.SynchronousDispatcher.invoke(SynchronousDispatcher.java:457)
	at org.jboss.resteasy.core.SynchronousDispatcher.lambda$invoke$4(SynchronousDispatcher.java:229)
	at org.jboss.resteasy.core.SynchronousDispatcher.lambda$preprocess$0(SynchronousDispatcher.java:135)
	at org.jboss.resteasy.core.interception.PreMatchContainerRequestContext.filter(PreMatchContainerRequestContext.java:358)
	at org.jboss.resteasy.core.SynchronousDispatcher.preprocess(SynchronousDispatcher.java:138)
	at org.jboss.resteasy.core.SynchronousDispatcher.invoke(SynchronousDispatcher.java:215)
	at org.jboss.resteasy.plugins.server.servlet.ServletContainerDispatcher.service(ServletContainerDispatcher.java:245)
	at org.jboss.resteasy.plugins.server.servlet.HttpServletDispatcher.service(HttpServletDispatcher.java:61)
	at org.jboss.resteasy.plugins.server.servlet.HttpServletDispatcher.service(HttpServletDispatcher.java:56)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:764)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at com.ptc.core.ui.validation.URLValidationFilter.doFilter(URLValidationFilter.java:86)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:712)
	at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:462)
	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:388)
	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:316)
	at wt.servlet.AuthBridgeServlet.service(AuthBridgeServlet.java:105)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:764)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at wt.licenseusage.licensing.LicenseFilter.doFilter(LicenseFilter.java:47)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at com.ptc.core.ui.validation.URLValidationFilter.doFilter(URLValidationFilter.java:86)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at wt.httpgw.filter.WTContextBeanFilter.doWithWtContextBeanHandler(WTContextBeanFilter.java:104)
	at wt.httpgw.filter.WTContextBeanFilter.doFilter(WTContextBeanFilter.java:58)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at wt.httpgw.filter.TrustedAuthFilter.delegateWrappedRequest(TrustedAuthFilter.java:414)
	at wt.httpgw.filter.AbstractRemoteUserFilter.doFilter(AbstractRemoteUserFilter.java:142)
	at wt.httpgw.filter.AbstractRemoteUserFilter.doFilter(AbstractRemoteUserFilter.java:97)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at wt.servlet.CompressionFilter.doFilter(CompressionFilter.java:301)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at wt.servlet.RequestInterrupter.doFilter(RequestInterrupter.java:335)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at wt.servlet.ServletRequestMonitor.doFilter(ServletRequestMonitor.java:1677)
	at wt.servlet.ServletRequestMonitorFilter.doFilter(ServletRequestMonitorFilter.java:57)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:543)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:367)
	at org.apache.coyote.ajp.AjpProcessor.service(AjpProcessor.java:526)
	at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
	at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:882)
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1657)
	at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
	at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
	at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.base/java.lang.Thread.run(Thread.java:829)
Caused by: java.lang.NullPointerException
	at com.ptc.windchill.enterprise.search.mvc.model.criteriaAdapters.CriteriaAdapterFactory.getSearchCompAdapter(CriteriaAdapterFactory.java:63)
	at com.ptc.netmarkets.search.WhereClauseBuilder.getQBCriteria(WhereClauseBuilder.java:239)
	at com.ptc.netmarkets.search.WhereClauseBuilder.buildCustomWhereClause(WhereClauseBuilder.java:190)
	at com.ptc.netmarkets.search.WhereClauseBuilder.buildWhereClause(WhereClauseBuilder.java:71)
	at com.ptc.netmarkets.search.SearchResultsParamHelper.getWhereClause(SearchResultsParamHelper.java:609)
	at com.ptc.windchill.connected.plm.webservice.SearchUtils.additionalSearchBean(SearchUtils.java:244)
	at com.ptc.windchill.connected.plm.webservice.SearchUtils.createSearchBean(SearchUtils.java:100)
	at com.ptc.windchill.connected.plm.webservice.SavedSearchWebService.executeSavedSearch(SavedSearchWebService.java:205)
	at jdk.internal.reflect.GeneratedMethodAccessor1387.invoke(Unknown Source)
	at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.base/java.lang.reflect.Method.invoke(Method.java:566)
	at org.jboss.resteasy.core.MethodInjectorImpl.invoke(MethodInjectorImpl.java:138)
	at org.jboss.resteasy.core.ResourceMethodInvoker.internalInvokeOnTarget(ResourceMethodInvoker.java:546)
	at org.jboss.resteasy.core.ResourceMethodInvoker.invokeOnTargetAfterFilter(ResourceMethodInvoker.java:435)
	at org.jboss.resteasy.core.ResourceMethodInvoker.lambda$invokeOnTarget$0(ResourceMethodInvoker.java:396)
	at org.jboss.resteasy.core.interception.PreMatchContainerRequestContext.filter(PreMatchContainerRequestContext.java:358)
	at org.jboss.resteasy.core.ResourceMethodInvoker.invokeOnTarget(ResourceMethodInvoker.java:398)
	at org.jboss.resteasy.core.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:365)
	at org.jboss.resteasy.core.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:338)
	at org.jboss.resteasy.core.SynchronousDispatcher.invoke(SynchronousDispatcher.java:440)
	... 63 more