Article - CS402362
Unable to Upload a document with error: "An error occurred while uploading the file. Please contact your administrator. Cause of failure: No active folder" in Windchill PDMLink
Modified: 14-Nov-2025
Applies To
- Creo Parametric 8.0.9.0
- Windchill PDMLink 12.0 to 13.1
Description
- Unable to upload a document with the following error in the Method Server log:
ERROR [ajp-nio-127.0.0.1-8010-exec-6] com.ptc.windchill.content.services.CreationFactoryServiceImpl xxxx - Error in getSecureChapteredUploadDescriptor (wt.fv.fvResource/UPLOAD_FAILED_ERROR_MESSAGE) wt.objectstorage.exception.ContentFileCanNotBeStoredException: WARNING: An error occurred while loading the file. Please contact the administrator. Error cause: No active folder. at wt.fv.uploadtocache.UploadToCacheHelper.throwUploadFailedError(UploadToCacheHelper.java:1029) at wt.fv.uploadtocache.UploadToCacheHelper.throwUploadFailedError(UploadToCacheHelper.java:1015) at wt.fv.uploadtocache.StandardUploadToCacheService.getFolderForUpload(StandardUploadToCacheService.java:2371) at wt.fv.uploadtocache.StandardUploadToCacheService.getActiveFolder(StandardUploadToCacheService.java:1750) at wt.fv.uploadtocache.StandardUploadToCacheService.getCacheDescriptorForSecurityLabels(StandardUploadToCacheService.java:1555) at wt.fv.uploadtocache.StandardUploadToCacheService.getCacheDescriptorForSecurityLabels(StandardUploadToCacheService.java:1443)
- File Vault is set to Read-Only
- Cannot upload or check-in items from Creo Parametric workspace with error:
- Conflict Description for uploading: Failed to get Url information for content files to upload them from server. Error details: Error occured while executing HTTP request
- Unable to upload a document with the following error in the Method Server log :
wt.fv.uploadtocache (wt.fv.fvResource/UPLOAD_FAILED_ERROR_MESSAGE) wt.objectstorage.exception.ContentFileCanNotBeStoredException: ATTENTION: An error occurred while uploading the file
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