Article - CS400791
SolidWorks workers sometimes exit prematurely post publish with Faulting application: sldworks.exe, Faulting module: baselibmtz.dll, Exception code: 0xc0000005 errors and then fail to start with DistributedCOM error
Modified: 06-Oct-2023
Applies To
- Creo View Adapters 9.1.0.0
- Windchill PDMLink 12.0.2.2
- Windchill Workgroup Manager
- SolidWorks 2020
- Publishing models with Japanese language components
Description
- SolidWorks workers sometimes exit prematurely after publishing with the following reported in Windows Application Event Error:
Faulting application name: sldworks.exe, version: 28.5.0.78, time stamp: 0x5f9370c2 Faulting module name: baselibmtz.dll, version: 36.0.2021.71, time stamp: 0x60a63707 Exception code: 0xc0000005 Fault offset: 0x00000000000add25 Faulting process id: 0x1ca8 Faulting application start time: 0x01d9dbe803c65b43 Faulting application path: D:\SOLIDWORKS 2020\SOLIDWORKS\sldworks.exe Faulting module path: D:\ptc\wgm\x86e_win64\obj\baselibmtz.dll Report Id: d9943a6e-1fa3-4bab-8f63-5d85b87099b7 Faulting package full name: Faulting package-relative application ID:
- CAD worker logs show the following:
- Worker Monitor:
[<date> <time>] Worker process started Ok. [<date> <time>] Server connection has been closed. [<date> <time>] Monitor Shutting down.
- Worker Helper:
[<date> <time>] Passing $DONE$ message to server. [<date> <time>] Received worker ready message. [<date> <time>] Passing $JOB$ message to worker. [<date> <time>] Passing $DONE$ message to server. [<date> <time>] Received worker ready message. [<date> <time>] Helper: Connection to server has been closed. Shutting down... [<date> <time>] Worker helper shutting down.
- Worker:
[<date> <time>] Closing WWGM file : COMPLETE [<date> <time>] Downloading file using WWGM : COMPLETE [<date> <time>] Recipe file: <path>/sw2pv.rcp [<date> <time>] Source file: <file>.SLDPRT [<date> <time>] Output file: <path>/<file>_SLDPRT.pvs [<date> <time>] Processing Part : COMPLETE [<date> <time>] Generating Output : COMPLETE [<date> <time>] Generating thumbnail : COMPLETE [<date> <time>] Closing WWGM file : COMPLETE [<date> <time>] sw2pv Warning: Child lost connection to Parent
- Startup of Solidworks post exit sometimes fails with the following reported in Windows System Event Error:
DistributedCOM: The server {D134B411-3689-497D-B2D7-A27CB1066648} did not register with DCOM within the required timeout
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