Article - CS399203

PSI failed with error for OCU, " ORA-12514, TNS:listener does not currently know of service requested in connect descriptor " in windchill PDMLink

Modified: 03-Oct-2024   


Applies To

  • Windchill PDMLink 11.0 to 13.0

Description

  • PSI is failing for OCU, Error in OCU_PtcInstall.log   
Failed to create Windchill database user dbuser 
DEBUG  xxxx-xx-xx xx:xx:xx - SQL STATE: 08006 
DEBUG  xxxx-xx-xx xx:xx:xx - CODE: 12514 
DEBUG  xxxx-xx-xx xx:xx:xx - MESSAGE: Listener refused the connection with the following error:
ORA-12514, TNS:listener does not currently know of service requested in connect descriptor 
DEBUG  xxxx-xx-xx xx:xx:xx - ERROR MESSAGE: Listener refused the connection with the following error:
ORA-12514, TNS:listener does not currently know of service requested in connect descriptor 
DEBUG  xxxx-xx-xx xx:xx:xx - Connnection to the database failed or OCU failed to execute the query. </p> 
DEBUG  xxxx-xx-xx xx:xx:xx - Exiting with return code -1
  • Users\<User Name>\AppData\Local\Temp\PTCSOLNINSTALLER_PtcInstall.log contains below error
java.sql.SQLRecoverableException: Listener refused the connection with the following error:
ORA-12514, TNS:listener does not currently know of service requested in connect descriptor 
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