Article - CS398198
Unable to launch PTC Solution Installer when using "Java 11.0.20.x" and above in Windchill
Modified: 10-Jun-2025
Applies To
- FlexPLM 12.1
- Windchill PDMLink 12.0 to 13.0
Description
- Unable to launch PTC Solution Installer when using Amazon Corretto-11.0.20.8.1, 11.0.25.9.1 or 11.0.26.4.1
- Unable to Launch PSI when using Java 11.0.21, Java 11.0.23, or Java 11.0.26
- After running PSI, Installanywhere goes up to 100%, and then nothing happens after this
- PSI installation window is not popup
- No PSI Installer logs generated.
- PTC Solution installer (PSI) failed to launch when using Java 17.0.8
- PTC Solution installer (PSI) of Windchill 13.0.0.0 failed to launch when using Java 17.0.9
- Reports an error :
Error : Cloud not find or load main class com.zerog.lax.LAX Caused by: java.lang.ClassNotFoundException: com.zerog.lax.LAX
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