Article - CS397928
Failed to open promotion task page with error "Windchill JSP Exception Nested exception is : wt.method.AuthenticationException" in Windchill PDMLink
Modified: 31-Jul-2023
Applies To
- Windchill PDMLink 11.1
Description
- Promotion Task Are not opening with below error on User Interface
UI Error - Windchill JSP Exception Nested exception is : wt.method.AuthenticationException
- Error in Methodserver.log
ERROR [ajp-nio-127.0.0.1-8010-exec-3] com.ptc.jca.error - ---------- JCA Exception ---------- wt.method.AuthenticationException at wt.session.SessionAuthenticator.reauthenticateUser(SessionAuthenticator.java:251) at wt.session.SessionAuthenticator.getUserName(SessionAuthenticator.java:157) at wt.auth.AuthenticationServer.getUserName(AuthenticationServer.java:170) at wt.session.StandardSessionManager.getAuthenticationName(StandardSessionManager.java:507) at wt.session.StandardSessionManager.getPrincipal(StandardSessionManager.java:167) at sun.reflect.GeneratedMethodAccessor22.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498)
- Error in HTTPServer access.log
###.##.#.## - <username> [<Date>:<time> +0800] "POST /Windchill/ptc1/tcomp/infoPage?oid=OR%3Awt.workflow.work.WorkItem%3A####&u8=1&portlet=component HTTP/1.1" 302 - 6000
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