Article - CS395916

Error "Failed to get features from trusted storage while loading local license cache" in Method Server log in Clustered Environment in Windchill PDMLink

Modified: 22-Jul-2024   


Applies To

  • Windchill PDMLink 11.1 to 12.0

Description

  • Method Server reports Failed to get features from trusted storage while loading local license cache
  • Error in Method Server:
ERROR [LicenseScheduleQueue.SchedulingThread] wt.licenseusage.licensing.FetchCapabilityResponse Administrator - Couldn't to save checked updated date for license. Last checked date is : 
ERROR [LicenseScheduleQueue.SchedulingThread] wt.licenseusage.licensing.PaidLicenseManager Administrator - Failed to populate trusted storage using FNO response. com.flexnet.licensing.exceptions.AnchorBreakException: Storage anchor break found.
    at com.flexnet.licensing.b.a.j(SourceFile:346)
    at com.flexnet.licensing.b.i.t(SourceFile:3813)
    at com.flexnet.licensing.a.d.<init>(SourceFile:1035)
    at com.flexnet.licensing.a.t.getFeaturesFromTrustedStorage(SourceFile:404)
    at com.flexnet.licensing.a.t.getFeaturesFromTrustedStorage(SourceFile:392)
    at wt.licenseusage.licensing.PaidLicenseManager.acquireAllLicenseFeatures(PaidLicenseManager.java:405)
    at wt.licenseusage.licensing.LicenseController.acquireLicenseFeatures(LicenseController.java:270)
    at wt.licenseusage.licensing.LicenseController.acquireLicenseFeatures(LicenseController.java:222)
    at wt.licenseusage.licensing.SynchronizeLicense.synchronizeLicense(SynchronizeLicense.java:64)
    at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.base/java.lang.reflect.Method.invoke(Method.java:566)
    at wt.queue.ScheduleQueueEntry.execute(ScheduleQueueEntry.java:264)
    at wt.queue.ScheduleQueue.execEntry(ScheduleQueue.java:344)
    at wt.queue.ScheduleQueue.execEntries(ScheduleQueue.java:465)
    at wt.queue.ScheduleQueueThread.processReadyEntries(ScheduleQueueThread.java:284)
    at wt.queue.ScheduleQueueThread.run(Unknown Source)

ERROR [LicenseScheduleQueue.SchedulingThread] wt.licenseusage.licensing.PaidLicenseManager Administrator - Failed to get features from trusted storage while loading local license cache. Enable debugger to see stack trace.
ERROR [LicenseScheduleQueue.SchedulingThread] wt.licenseusage.licensing.SynchronizeLicense Administrator - License error during synchronizeLicense : Failed to populate trusted storage using FNO response.
  • License Profiles lost and set to No in License Profiles
  • One of node does not shows the license information in the cluster 
  • Import license file to Windchill Cluster server, throws below error in method server log file
Failed to create missing directories in licensing path

 
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