Article - CS395763
Integration Runtime fails to start with error "Invalid handshake response getStatus : 400" in ThingWorx Platform
Modified: 18-Dec-2025
Applies To
- ThingWorx Platform 9.0 to 10.0
- Windchill Navigate (formerly ThingWorx Navigate) 9.0 to 10.0
- Integration Runtime
- Windchill Navigate Integration Connectors fail
Description
- Integration Runtime (IR) could not be started with error: Invalid handshake response getStatus : 400
- The Integration Runtime log contains below error message:
ERROR c.t.c.c.c.n.ThingworxClientConnectionHandler WebSocket exception caught!, closing connection! io.netty.handler.codec.http.websocketx.WebSocketClientHandshakeException : Invalid handshake response getStatus : 400 at io.netty.handler.codec.http.websocketx.WebSocketClientHandshaker13.verify (WebSocketClientHandshaker13.java:312) at io.netty.handler.codec.http.websocketx.WebSocketClientHandshaker finishHandshake (WebSocketClientHandshaker.java:364) at io.netty.handler.codec.http.websocketx.WebSocketClient ProtocolHandshakeHandler.channelRead (WebSocketClient ProtocolHandshakeHandler.java:93) at io.netty.channel. AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:444) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420) at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412) at io.netty.channel. ChannelInboundHandler Adapter.channelRead(ChannelInboundHandler Adapter.java:93) at io.netty.handler.codec.http.websocketx.extensions.WebSocketClientExtensionHandler.channelRead (WebSocketClient ExtensionHandler.java:125) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:442) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420) at io.netty.channel.AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412) at io.netty.handler.codec.Message ToMessageDecoder.channelRead(Message ToMessageDecoder.java:103) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:444) at io.netty.channel. AbstractChannelHandlerContext.invokeChannelRead(AbstractChannelHandlerContext.java:420) at io.netty.channel. AbstractChannelHandlerContext.fireChannelRead(AbstractChannelHandlerContext.java:412) at io.netty.channel. Combined ChannelDuplexHandler$Delegating ChannelHandlerContext.fireChannelRead(CombinedChannelDuplexHandler.java:436) at io.netty.handler.codec.ByteToMessageDecoder.fireChannelRead(ByteToMessageDecoder.java:346) at io.netty.handler.codec.ByteToMessageDecoder.channelInputClosed (ByteToMessageDecoder.java:405) at io.netty.handler.codec.ByteToMessageDecoder.channelInactive(ByteToMessageDecoder.java:376) at io.netty.handler.codec.http.HttpClientCodec$Decoder.channelInactive(HttpClientCodec.java:329) at io.netty.channel. CombinedChannelDuplexHandler.channelInactive (Combined ChannelDuplexHandler.java:221) at io.netty.channel. AbstractChannelHandlerContext.invokeChannelInactive (AbstractChannelHandlerContext.java:303) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelInactive (AbstractChannelHandlerContext.java:281) at io.netty.channel.AbstractChannelHandlerContext.fireChannelInactive (AbstractChannelHandlerContext.java:274) at io.netty.channel.DefaultChannelPipeline$HeadContext.channelInactive (DefaultChannelPipeline.java : 1405) at io.netty.channel. AbstractChannelHandlerContext.invokeChannelInactive (AbstractChannelHandlerContext.java:301) at io.netty.channel.AbstractChannelHandlerContext.invokeChannelInactive (AbstractChannelHandlerContext.java:281) at io.netty.channel.DefaultChannelPipeline.fireChannelInactive (DefaultChannelPipeline.java:901) at io.netty.channel.AbstractChannel$AbstractUnsafe$7.run(AbstractChannel.java:813) at io.netty.util.concurrent.AbstractEvent Executor.runTask(AbstractEventExecutor.java:174) at io.netty.util.concurrent.AbstractEvent Executor.safeExecute(AbstractEvent Executor.java:167) at io.netty.util.concurrent.SingleThreadEventExecutor.runAllTasks (SingleThreadEvent Executor.java:470) at io.netty.channel.nio.NioEventLoop.run(NioEvent Loop.java:566) at io.netty.util.concurrent.SingleThreadEvent Executor $4.run(SingleThreadEvent Executor.java:997) at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74) at java.base/java.lang.Thread.run(Thread.java:829) YYYY-MM-DD hh : mm : ss.ms [vert.x-worker-thread-0]
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