Article - CS395360
ThingWorx Remote Access Client (RAC): Running tw-ra-client reports remote session disconnections
Modified: 27-Jun-2024
Applies To
- ThingWorx Platform 8.5 to 9.3
- Remote Access Client
Description
- Users using Remote Access Client (RAC) report active remote sessions getting disconnected frequently
- Thingworx Remote Access Client shows disconnected when it starts
- Remote Access Client (RAC) tw-ra-client logs shows:
[WARN] GASClient - [*****f5e263f] Error communicating with GAS - read ECONNRESET [ERROR] GASClient - [undefined] GAS socket closed with error [ERROR] main - Client <GASRemoteAccessProvider> emitted an error GAS closed connection to RAC - session ended [WARN] main - Client <GASRemoteAccessProvider> emitted a warning GAS connection closed
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