Article - CS389494

Exported MS Word file via Gateway failed to be opened by error "Word experienced an error trying to open the file" in Integrity Lifecycle Manager / Windchill RV&S

Modified: 27-Mar-2023   


Applies To

  • PTC RV&S (formerly Integrity Lifecycle Manager) 4.6/ 8.6 to 13.1

Description

  • Exported MS Word file via Gateway failed to be opened by following error, when an image is inserted into template file 
    • Word experienced an error trying to open the file. 
      Try these suggestions.
      * Check the file permissions for the document or drive.
      * Make sure there is sufficient free memory and disk space
      * Open the file with the Text Recovery converter
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