Article - CS384150
Silent installation of the Windchill Workgroup Manager as the Windows SYSTEM user fails to install Creo Platform Services
Modified: 24-Jan-2023
Applies To
- Windchill PDMLink 12.1.0.0
- Windchill Workgroup Manager
- Silent installation
Description
- Silent installation of the Windchill Workgroup Manager as the Windows SYSTEM user fails to install Creo Platform Services and causes the installation to fail
- Attempting to install Creo Platform Services as part of the Windchill Workgroup Manager installation fails with errors in pim_installmgr.log (-2147023436 timeout) and setup logs with the pim_creoagent.msi.log pointing to a non-existent D:\Users\Public\Documents folder location:
... A command line argument forced the install destination to be C:\Program Files\PTC. Starting the installation of Creo 9 Platform Services. The Command line execution of "C:\install\MED-60707-CD-121_12-1-1-0_Windchill-Workgroup-Managers\msi\creosvcs.exe" returned an exit code of -2147023436. Installation failed, refer to the installation log file for more information. You can Restart the failed application installs or click Exit to close the installer. Prerequiste installation of - Creo 9 Platform Services has failed Starting the installation of Windchill File System. The Command line execution of "msiexec.exe /qn /norestart /I "C:\install\MED-60707-CD-121_12-1-1-0_Windchill-Workgroup-Managers\msi\PtcVfs64.msi" /lv "C:\Users\admin\Documents/pim_PtcVfs64.msi.log"" returned an exit code of 0. Prerequiste installation of - Creo 9 Platform Services has failed. Installation will abort !!
[0C80:2134][2023-01-10T09:37:11]i001: Burn v3.10.1.2213, Windows v10.0 (Build 17763: Service Pack 0), path: C:\install\MED-60707-CD-121_12-1-1-0_Windchill-Workgroup-Managers\msi\creosvcs.exe
[0C80:2134][2023-01-10T09:37:11]i000: Initializing string variable 'InstallFolder' to value '[CommonFiles64Folder]PTC'
[0C80:2134][2023-01-10T09:37:11]i009: Command Line: '/install /quiet /norestart /log D:\Users\Public\Documents/pim_creoagent.msi.log'
[0C80:2134][2023-01-10T09:40:16]e000: Error 0x800705b4: Failed to open parent pipe: \\.\pipe\BurnPipe.{AA4CE536-DA0C-4E9E-AA8B-7D5076EF74A6}
[0C80:2134][2023-01-10T09:40:16]e000: Error 0x800705b4: Failed to connect to unelevated process.
[0C80:2134][2023-01-10T09:40:16]e000: Error 0x800705b4: Failed to run per-machine mode.
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