Article - CS381730
ThingWorx Applications installation fails with error "Install Missing Dependencies - Error Code 25083 Failed to import PTC.Base.zip"
Modified: 20-Jan-2026
Applies To
- ThingWorx Real-Time Production Performance Monitoring 2.0.0 to 10.1
- ThingWorx Asset Monitoring and Utilization 2.0.0 to 10.1
- ThingWorx Connected Work Cell 3.0.0 to 10.1
Description
- Installer fails on
Install Missing Dependenciesfor the following products- ThingWorx Real-time Production Performance Monitoring (RTPPM)
- ThingWorx Asset Monitoring and Utilization (AMU)
- ThingWorx Connected Work Cell (CWC)
- ThingWorx Applications command line error messages:
Install Missing Dependencies - Error Code: 25003 Failed to import PTC.Base.zip Caused by: Response was not formatted as an InfoTable: Not Acceptable - After enabling stack trace for LoggingSubsystem, ThingWorx ErrorLog reports error message:
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: Administrator] [S: ] [P: ] [T: http-nio-80-exec-1] Failed to install extension packages. com.thingworx.extensibility.ExtensibilityException: PTC.Base is licensed but cannot find feature in license_capability_response.bin file - Import PTC.Base.zip Extension fails with error
Install Missing Dependencies - Error Code: 25003
Failed to import PTC.Base.zip
Cased by:
Extension PTC.Base failed to install
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