Article - CS380357
Windchill server encountered "Memory usage exceeds collection usage threshold" warning, users access Windchill slowly in Windchill PDMLink
Modified: 30-Dec-2024
Applies To
- Windchill PDMLink 11.0 to 13.0
Description
- Different kind of requests are slow
- E.g. search, complete workflow tasks, display home page
- Method Server of the master node crashed after reaching heap usage of 99%
- Background Method Server (BGMS) crashing more often
- User unable to login Windchill
- Method Server log reports
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WARN wt.method.MemoryUsageRedirectStrategy - Entering low memory state Memory usage exceeds collection usage threshold GarbageCollectionNotifier, SourceObjectName=com.ptc:wt.subsystem=Monitors,wt.monitorType=GarbageCollection, class=class javax.management.Notification, type=wt.jmx.core.mbeans.GarbageCollectionMonitorMBean.percentTimeSpentInGCThreshold.exceeded.initial
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