Article - CS380025
Error "wt.org.UserNotFoundException: User not found: unknown user name: "Administrator" in Methodserver log in Windchill
Modified: 18-Sep-2025
Applies To
- Windchill PDMLink 11.1 to 13.0
Description
- Cannot login Windchill UI
- After upgrade, it shows error message "Failed to set Administrator (ok if installation)" when starting Windchill
- Not able to login in Windchill with error below
wt.util.WTRuntimeException: wt.util.WTException: Can't invoke public static com.ptc.core.ui.validation.UIValidationResultSet com.ptc.netmarkets.roleAccess.NmRoleAccessHelper.getDisplayStatusSet(wt.org.WTUser,wt.inf.container.WTContainer,java.util.Collection) throws wt.util.WTException Nested exception is: java.lang.reflect.InvocationTargetException; nested exception is: wt.util.WTException: Can't invoke public static com.ptc.core.ui.validation.UIValidationResultSet com.ptc.netmarkets.roleAccess.NmRoleAccessHelper.getDisplayStatusSet(wt.org.WTUser,wt.inf.container.WTContainer,java.util.Collection) throws wt.util.WTException Nested exception is: java.lang.reflect.InvocationTargetException
- MethodServer log is flooded with the following errors when restarting Windchill
INFO [main] wt.pom.properties - Connection: datastore=Oracle(Oracle Database 19c Enterprise Edition Release 19.0.0.0.0 - Production Version 19.16.0.0.0) jdbcVersion=4.2 driver=Oracle JDBC driver(18.3.0.0.0) driverVersion=18.3 INFO [main] wt.org.StandardOrganizationServicesManager - User Authentication Monitor ERROR [main] wt.audit.StandardAuditService - Project Audit Service: failed to set Administrator (ok if installation) INFO [main] wt.org.StandardOrganizationServicesManager - User Authentication Monitor INFO [main] wt.system.err - Paging Queue: failed to set Administrator (ok if installation) INFO [main] wt.org.StandardOrganizationServicesManager - User Authentication Monitor INFO [main] wt.system.err - WTContainer service: failed to set Administrator (ok if installation) ...... ...... INFO [main] wt.org.StandardOrganizationServicesManager - User Authentication Monitor ERROR [main] wt.fv.StandardFvService - wt.fv.StandardFvService: failed to set Administrator (ok if installation) INFO [main] wt.org.StandardOrganizationServicesManager - User Authentication Monitor INFO [main] wt.system.err - wt.replication.senderService: failed to set Administrator (ok if installation) INFO [main] wt.org.StandardOrganizationServicesManager - User Authentication Monitor ERROR [main] wt.wrmf - wrmf.delivery.ShippingService: failed to set Administrator (ok if installation) INFO [main] wt.org.StandardOrganizationServicesManager - User Authentication Monitor ERROR [main] wt.workflow.forum.StandardForumService - StandardForumService : failed to set Administrator (ok if installation) INFO [main] wt.org.StandardOrganizationServicesManager - User Authentication Monitor ...... ...... INFO [Full Synchronization of Team and Group Execution Thread] wt.org.StandardOrganizationServicesManager - User Authentication Monitor INFO [Full Synchronization of Team and Group Execution Thread] wt.system.err - Error running FullRoleGroupSynchThread: INFO [Full Synchronization of Team and Group Execution Thread] wt.system.err - (wt.session.sessionResource/1) wt.org.UserNotFoundException: User not found: unknown user name: "Administrator".
- Post rehost wcadmin failed to login in Windchill
- While creating an object, the below error was observed:
"user not found: unknown user name:"Administrator"
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