Article - CS379198
Installer upgrade of ThingWorx failed with error "Move-Item : Access to the path 'C:\PROGRA~2\THINGW~1\tomcat' is denied"
Modified: 25-Sep-2024
Applies To
- ThingWorx Platform 9.1 to 9.6
Description
- When trying to upgrade ThingWorx an error is received and installer is closing:
getPaths for move tomcat: source_full_path = C:\PROGRA~2\THINGW~1\tomcat, destination_full_path = C:\PROGRA~2\THINGW~1\installer\backup\
[10:55:09] backup by move - C:\PROGRA~2\THINGW~1\tomcat to: C:\PROGRA~2\THINGW~1\installer\backup\ excluding:
[10:55:10] powershell.exe Move-Item -Path C:\PROGRA~2\THINGW~1\tomcat -Destination C:\PROGRA~2\THINGW~1\installer\backup\
Executing cmd
Error running cmd /C powershell.exe Move-Item -Path 'C:\PROGRA~2\THINGW~1\tomcat' -Destination 'C:\PROGRA~2\THINGW~1\installer\backup\': Move-Item : Access to the path 'C:\PROGRA~2\THINGW~1\tomcat' is denied.
At line:1 char:1
+ Move-Item -Path 'C:\PROGRA~2\THINGW~1\tomcat' -Destination 'C:\PROGRA ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : WriteError: (C:\PROGRA~2\THINGW~1\tomcat:DirectoryInfo) [Move-Item], IOException
+ FullyQualifiedErrorId : MoveDirectoryItemIOError,Microsoft.PowerShell.Commands.MoveItemCommand
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