Article - CS375802
"Service call failed with status code 502 - Could not connect to environment: self signed certificate" error when installing ThingWorx Apps
Modified: 04-Mar-2025
Applies To
- ThingWorx Asset Monitoring and Utilization 2.0.0 to 9.5
- ThingWorx Connected Work Cell 3.0.0 to 9.5
- ThingWorx Real-Time Production Performance Monitoring 2.0.0 to 9.5
- ThingWorx Platform 9.6
Description
- Installer fails with error in the installer/logs/foundation-xxxxxxx.log while installing ThingWorx Apps:
Service call failed with status code 502 - Could not connect to environment: self signed certificate
- Running installer for ThingWorx Real-Time Production Performance Monitoring (RTPPM), ThingWorx Connected Work Cell (CWC) or ThingWorx Asset Monitoring And Utilization (AMU) on SSL enabled ThingWorx results in error
- Error message when installing CWC with Self Signed Certificate
- Self-signed certificates are not being accepted by installer
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