Article - CS371722

Publishing fails with error "Mount path is invalid" in Windchill PDMLink

Modified: 09-Jun-2025   


Applies To

  • Windchill PDMLink 11.0 to 13.0
  • Creo View Adapters 4.0 to 11.0

Description

  • Publishing  and downloading representation fails, and Job Monitor reports below errors:
    • Mount path is invalid
    • Unexpected Exception has occurred
    • File Vault uses disk mapping
  • Publishing representation job failed for Information Structure in Windchill Service Information Manager:
    • ERROR1:
      Errors in getComponentContent--wt.util.WTException: wt.util.WTException: save zip, failed to get ed file Nested exception is: wt.util.WTException: save zip, failed to get ed file
      ERROR 2:
Errors in getComponentContent--(wt.fv.fvResource/CONTENT_FILE_NOT_FOUND) wt.objectstorage.exception.ContentFileDoesNotExistsException: Cannot complete action. Content file not found
  • Content Files are missing. Following Messages are visible in the logs:
  • Server logs reports:
ERROR [PublisherQueue4.PollingThread] wt.wvs.loader.EDRLoader Administrator - EDRLoader - Unexpected error
(wt.fv.fvResource/58) wt.objectstorage.exception.ContentFileDoesNotExistsException: Mount path is invalid
    at wt.fv.contentmover.LocalVaultItem.getMountPath(LocalVaultItem.java:405)
    at wt.fv.contentmover.LocalVaultItem.getStoredItemFileStream(LocalVaultItem.java:535)
    at wt.fv.contentmover.LocalVaultItem.retrieveStream(LocalVaultItem.java:213)
    at wt.fv.StoredItem.retrieveStreamCommon(StoredItem.java:309)
    at wt.fv.FvItem.retrieveStream(FvItem.java:160)
    at wt.fv.FvItem.retrieveStream(FvItem.java:149)
    at com.ptc.wvs.common.util.SimpleXml.getDocument(SimpleXml.java:236)
    at com.ptc.wvs.common.util.SimpleXml.<init>(SimpleXml.java:133)
    at com.ptc.wvs.server.util.LiveCycleUtil.processAssembler(LiveCycleUtil.java:673)
    at com.ptc.wvs.server.loader.EDRLoader.start(EDRLoader.java:1205)
    at com.ptc.wvs.server.publish.PublishHelper.storeRepresentation(PublishHelper.java:530)
  • BGMS logs shows below error :
ERROR [PublisherQueue1.PollingThread] wt.wvs.content.FileHelper Administrator - Error getting primary content
(wt.fv.fvResource/58) wt.objectstorage.exception.ContentFileDoesNotExistsException: Mount path is invalid
	at wt.fv.contentmover.LocalVaultItem.getMountPath(LocalVaultItem.java:410)
	at wt.fv.contentmover.LocalVaultItem.getStoredItemFileStream(LocalVaultItem.java:540)
	at wt.fv.contentmover.LocalVaultItem.retrieveStream(LocalVaultItem.java:215)
	at wt.fv.StoredItem.retrieveStreamCommon(StoredItem.java:309)
	at wt.fv.FvItem.retrieveStream(FvItem.java:160)
	at wt.content.StandardContentService.findContentStream(StandardContentService.java:484)
	at wt.content.StandardContentService.writeContentStream(StandardContentService.java:517)
	at wt.content.StandardContentService.writeContentStream(StandardContentService.java:501)
This is a printer-friendly version of Article 371722 and may be out of date. For the latest version click CS371722