Article - CS371722
Publishing fails with error "Mount path is invalid" in Windchill PDMLink
Modified: 09-Jun-2025
Applies To
- Windchill PDMLink 11.0 to 13.0
- Creo View Adapters 4.0 to 11.0
Description
- Publishing and downloading representation fails, and Job Monitor reports below errors:
- Mount path is invalid
- Unexpected Exception has occurred
- File Vault uses disk mapping
- Publishing representation job failed for Information Structure in Windchill Service Information Manager:
- ERROR1:
Errors in getComponentContent--wt.util.WTException: wt.util.WTException: save zip, failed to get ed file Nested exception is: wt.util.WTException: save zip, failed to get ed file
ERROR 2:
- ERROR1:
Errors in getComponentContent--(wt.fv.fvResource/CONTENT_FILE_NOT_FOUND) wt.objectstorage.exception.ContentFileDoesNotExistsException: Cannot complete action. Content file not found
- Content Files are missing. Following Messages are visible in the logs:
- Server logs reports:
ERROR [PublisherQueue4.PollingThread] wt.wvs.loader.EDRLoader Administrator - EDRLoader - Unexpected error
(wt.fv.fvResource/58) wt.objectstorage.exception.ContentFileDoesNotExistsException: Mount path is invalid
at wt.fv.contentmover.LocalVaultItem.getMountPath(LocalVaultItem.java:405)
at wt.fv.contentmover.LocalVaultItem.getStoredItemFileStream(LocalVaultItem.java:535)
at wt.fv.contentmover.LocalVaultItem.retrieveStream(LocalVaultItem.java:213)
at wt.fv.StoredItem.retrieveStreamCommon(StoredItem.java:309)
at wt.fv.FvItem.retrieveStream(FvItem.java:160)
at wt.fv.FvItem.retrieveStream(FvItem.java:149)
at com.ptc.wvs.common.util.SimpleXml.getDocument(SimpleXml.java:236)
at com.ptc.wvs.common.util.SimpleXml.<init>(SimpleXml.java:133)
at com.ptc.wvs.server.util.LiveCycleUtil.processAssembler(LiveCycleUtil.java:673)
at com.ptc.wvs.server.loader.EDRLoader.start(EDRLoader.java:1205)
at com.ptc.wvs.server.publish.PublishHelper.storeRepresentation(PublishHelper.java:530)
- BGMS logs shows below error :
ERROR [PublisherQueue1.PollingThread] wt.wvs.content.FileHelper Administrator - Error getting primary content (wt.fv.fvResource/58) wt.objectstorage.exception.ContentFileDoesNotExistsException: Mount path is invalid at wt.fv.contentmover.LocalVaultItem.getMountPath(LocalVaultItem.java:410) at wt.fv.contentmover.LocalVaultItem.getStoredItemFileStream(LocalVaultItem.java:540) at wt.fv.contentmover.LocalVaultItem.retrieveStream(LocalVaultItem.java:215) at wt.fv.StoredItem.retrieveStreamCommon(StoredItem.java:309) at wt.fv.FvItem.retrieveStream(FvItem.java:160) at wt.content.StandardContentService.findContentStream(StandardContentService.java:484) at wt.content.StandardContentService.writeContentStream(StandardContentService.java:517) at wt.content.StandardContentService.writeContentStream(StandardContentService.java:501)
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