Article - CS370599
PTC Solution Installer fails with error "HTTP Server failed to start" in Windchill PDMLink
Modified: 19-Feb-2025
Applies To
- Windchill PDMLink 12.0 to 13.0
Description
- PTC Solution Installer fails with error "HTTP Server failed to start" in Windchill PDMLink
- PSI installation fails starting Apache
DEBUG 03-06-2022 09:20:12 - apache appears to be down. Starting it... DEBUG 03-06-2022 09:20:12 - Executing: cmd.exe /C set SystemRoot DEBUG 03-06-2022 09:20:12 - Executing: cmd.exe /C set SystemRoot DEBUG 03-06-2022 09:20:12 - Starting Apache with: C:\Windows\system32\cmd.exe /C start "Apache D:\ptc\Windchill_12.0\HTTPServer" /MIN C:\Windows\system32\cmd.exe /C D:\ptc\Windchill_12.0\HTTPServer\bin\httpd.exe -f D:\ptc\Windchill_12.0\HTTPServer\conf\httpd.conf DEBUG 03-06-2022 09:20:12 - Executing: C:\Windows\system32\cmd.exe /C start Apache D:\ptc\Windchill_12.0\HTTPServer /MIN C:\Windows\system32\cmd.exe /C D:\ptc\Windchill_12.0\HTTPServer\bin\httpd.exe -f D:\ptc\Windchill_12.0\HTTPServer\conf\httpd.conf DEBUG 03-06-2022 09:20:43 - Post-startup connection check timed out. DEBUG 03-06-2022 09:20:43 - com.ptc.windchill.install.psi.InstallCommandException DEBUG 03-06-2022 09:20:43 - at com.ptc.windchill.install.suite.runnables.AbstractWebService.start(AbstractWebService.java:300) DEBUG 03-06-2022 09:20:43 - at com.ptc.windchill.install.suite.WindchillLoaderManagerImpl.startApache(WindchillLoaderManagerImpl.java:776) DEBUG 03-06-2022 09:20:43 - at com.ptc.windchill.install.suite.WindchillLoaderManagerImpl.loadSubinstallerData(WindchillLoaderManagerImpl.java:261) DEBUG 03-06-2022 09:20:43 - at com.ptc.windchill.install.suite.WindchillLoaderManagerImpl.process(WindchillLoaderManagerImpl.java:142) DEBUG 03-06-2022 09:20:43 - at com.ptc.windchill.install.suite.WindchillLoaderManager.process(WindchillLoaderManager.java:40) DEBUG 03-06-2022 09:20:43 - at com.ptc.windchill.install.framework.InstallAction.run(InstallAction.java:469) DEBUG 03-06-2022 09:20:43 - at com.ptc.windchill.install.framework.InstallAction.install(InstallAction.java:314) DEBUG 03-06-2022 09:20:43 - at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source) DEBUG 03-06-2022 09:20:43 - at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) DEBUG 03-06-2022 09:20:43 - at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) DEBUG 03-06-2022 09:20:43 - at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) DEBUG 03-06-2022 09:20:43 - at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) DEBUG 03-06-2022 09:20:43 - at com.zerog.ia.installer.GhostDirectory.install(Unknown Source) DEBUG 03-06-2022 09:20:43 - at com.zerog.ia.installer.InstallablePiece.install(Unknown Source) DEBUG 03-06-2022 09:20:43 - at com.zerog.ia.installer.Installer.install(Unknown Source) DEBUG 03-06-2022 09:20:43 - at com.zerog.ia.installer.actions.InstallProgressAction.ae(Unknown Source) DEBUG 03-06-2022 09:20:43 - at com.zerog.ia.installer.actions.ProgressPanelAction$1.run(Unknown Source) DEBUG 03-06-2022 09:20:43 - Installation is Aborting. The installation cannot continue. FATAL 06-06-2022 09:01:07 - Aborting installation. FATAL 06-06-2022 09:01:07 - Installation is Aborting. The installation cannot continue. FATAL 06-06-2022 09:01:07 - HTTP Server failed to start.
- Starting Apache manually throws error below
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