Article - CS370449

Unable to start the Apache server getting an error in Apache error log, "PEM routines:get_header_and_data:bad end line" in Windchill PDMLink

Modified: 02-Jan-2026   


Applies To

  • Windchill PDMLink 11.1 to 13.1

Description

  • Apache Server is configured with the SSL
  • Not able to start the Apache Server
  • Apache Server error.log showing below errors:
[Date/TIme] [jk:warn] [pid 11283:tid 140523862927168] No JkShmFile defined in httpd.conf. Using default /appl/ptc/Windchill-11.1/HTTPServer/logs/jk-runtime-status
[Date/TIme] [ssl:emerg] [pid 11283:tid 140523862927168] AH01895: Unable to configure verify locations for client authentication
[Date/TIme] [ssl:emerg] [pid 11283:tid 140523862927168] SSL Library Error: error:0908F066:PEM routines:get_header_and_data:bad end line
[Date/TIme] [ssl:emerg] [pid 11283:tid 140523862927168] SSL Library Error: error:0B084009:x509 certificate routines:X509_load_cert_crl_file:PEM lib
[Date/TIme] [ssl:emerg] [pid 11283:tid 140523862927168] AH02311: Fatal error initialising mod_ssl, exiting. See /appl/ptc/Windchill-11.1/HTTPServer/| /appl/ptc/Windchill-11.1/HTTPServer/bin/rotatelogs -l /appl/ptc/Windchill-11.1/HTTPServer/logs/error.log_%Y-%m-%d_%H_%M_%S 86400 for more information
AH00016: Configuration Failed
[Date/TIme] [jk:warn] [pid 13481:tid 140015423080256] No JkShmFile defined in httpd.conf. Using default /appl/ptc/Windchill-11.1/HTTPServer/logs/jk-runtime-status
[Date/TIme] [ssl:emerg] [pid 13481:tid 140015423080256] AH01895: Unable to configure verify locations for client authentication
[Date/TIme2] [ssl:emerg] [pid 13481:tid 140015423080256] SSL Library Error: error:0908F066:PEM routines:get_header_and_data:bad end line
[Date/TIme] [ssl:emerg] [pid 13481:tid 140015423080256] SSL Library Error: error:0B084009:x509 certificate routines:X509_load_cert_crl_file:PEM lib
[Date/TIme] [ssl:emerg] [pid 13481:tid 140015423080256] AH02311: Fatal error initialising mod_ssl, exiting. See /appl/ptc/Windchill-11.1/HTTPServer/| /appl/ptc/Windchill-11.1/HTTPServer/bin/rotatelogs -l /appl/ptc/Windchill-11.1/HTTPServer/logs/error.log_%Y-%m-%d_%H_%M_%S 86400 for more information
  • Apache Server error.log showing below errors: 
    [Tue Dec 16 12:38:29.144773 2025] [jk:warn] [pid 889756:tid 889756] No JkShmFile defined in httpd.conf. Using default /opt/ptc/Windchill_13.1/HTTPServer/logs/jk-runtime-status
    [Tue Dec 16 12:38:29.156415 2025] [jk:warn] [pid 889960:tid 889960] No JkShmFile defined in httpd.conf. Using default /opt/ptc/Windchill_13.1/HTTPServer/logs/jk-runtime-status
    [Tue Dec 16 12:38:29.161750 2025] [mpm_event:notice] [pid 889960:tid 889960] AH00489: Apache/2.4.65 (Unix) mod_jk/1.2.50 configured -- resuming normal operations
    [Tue Dec 16 12:38:29.161781 2025] [core:notice] [pid 889960:tid 889960] AH00094: Command line: '/opt/ptc/Windchill_13.1/HTTPServer/bin/httpd -d /opt/ptc/Windchill_13.1/HTTPServer'
    [Tue Dec 16 15:44:35.019210 2025] [mpm_event:notice] [pid 889960:tid 889960] AH00491: caught SIGTERM, shutting down
    [Tue Dec 16 15:44:39.866289 2025] [jk:warn] [pid 3553080:tid 3553080] No JkShmFile defined in httpd.conf. Using default /opt/ptc/Windchill_13.1/HTTPServer/logs/jk-runtime-status
    [Tue Dec 16 15:44:39.875159 2025] [ssl:emerg] [pid 3553080:tid 3553080] AH01895: Unable to configure verify locations for client authentication
    [Tue Dec 16 15:44:39.875180 2025] [ssl:emerg] [pid 3553080:tid 3553080] SSL Library Error: error:05800088:x509 certificate routines::no certificate or crl found
    [Tue Dec 16 15:44:39.875185 2025] [ssl:emerg] [pid 3553080:tid 3553080] AH02311: Fatal error initialising mod_ssl, exiting. See /opt/ptc/Windchill_13.1/HTTPServer/| /opt/ptc/Windchill_13.1/HTTPServer/bin/rotatelogs -l /opt/ptc/Windchill_13.1/HTTPServer/logs/error.log_%Y-%m-%d_%H_%M_%S 86400 for more information
    AH00016: Configuration Failed
    

     
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