Article - CS369919

Windchill failed to get license features, Error "com.flexnet.licensing.exceptions.CalloutException: Failed file open" in Windchill PDMLink

Modified: 24-Sep-2025   


Applies To

  • Windchill PDMLink 11.2 to 13.0
  • Windows Server 2016

Description

  • Windchill failed to get license features when wt.licenseusage.licensepath points to a Windows mapped drive. E.g.,
    • Map Z:\SharedFolder\ to \\Hostname\SharedFolder\
    • Set wt.licenseusage.licensepath=Z\:\\SharedFolder
  • MethodServer reports the following error:
2022-05-16 18:54:05,691 ERROR [FNOCallerThread] wt.licenseusage.licensing.FetchCapabilityResponse  - Couldn't to save checked updated date for license. Last checked date is : 2022-05-16T10:54:05.691
2022-05-16 18:54:05,785 ERROR [FNOCallerThread] wt.licenseusage.licensing.PaidLicenseManager  - Failed to process capability response from acquireAllLicenseFeatures. 
com.flexnet.licensing.exceptions.CalloutException: Failed file open.
	at com.flexnet.licensing.b.a.j(SourceFile:181)
	at com.flexnet.licensing.b.i.s(SourceFile:3805)
	at com.flexnet.licensing.a.d.<init>(SourceFile:1038)
	at com.flexnet.licensing.a.t.addTrustedStorageLicenseSource(SourceFile:91)
	at com.flexnet.licensing.a.t.addTrustedStorageLicenseSource(SourceFile:158)
	at com.flexnet.licensing.a.t.processCapabilityResponse(SourceFile:178)
	at wt.licenseusage.licensing.PaidLicenseManager.acquireAllLicenseFeatures(PaidLicenseManager.java:369)
	at wt.licenseusage.licensing.LicenseController.acquireLicenseFeatures(LicenseController.java:271)
	at wt.licenseusage.licensing.LicenseController.acquireLicenseFeatures(LicenseController.java:223)
	at wt.licenseusage.licensing.FNOCallerThread$FetchCapabilityResponseFromFNO.run(FNOCallerThread.java:84)
	at java.lang.Thread.run(Thread.java:748)
2022-05-16 18:54:05,791 ERROR [FNOCallerThread] wt.licenseusage.licensing.PaidLicenseManager  - Failed to get features from trusted storage while loading local license cache. Enable debugger to see stack trace.
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