Article - CS369919
Windchill failed to get license features, Error "com.flexnet.licensing.exceptions.CalloutException: Failed file open" in Windchill PDMLink
Modified: 24-Sep-2025
Applies To
- Windchill PDMLink 11.2 to 13.0
- Windows Server 2016
Description
- Windchill failed to get license features when wt.licenseusage.licensepath points to a Windows mapped drive. E.g.,
- Map Z:\SharedFolder\ to \\Hostname\SharedFolder\
- Set wt.licenseusage.licensepath=Z\:\\SharedFolder
- MethodServer reports the following error:
2022-05-16 18:54:05,691 ERROR [FNOCallerThread] wt.licenseusage.licensing.FetchCapabilityResponse - Couldn't to save checked updated date for license. Last checked date is : 2022-05-16T10:54:05.691 2022-05-16 18:54:05,785 ERROR [FNOCallerThread] wt.licenseusage.licensing.PaidLicenseManager - Failed to process capability response from acquireAllLicenseFeatures. com.flexnet.licensing.exceptions.CalloutException: Failed file open. at com.flexnet.licensing.b.a.j(SourceFile:181) at com.flexnet.licensing.b.i.s(SourceFile:3805) at com.flexnet.licensing.a.d.<init>(SourceFile:1038) at com.flexnet.licensing.a.t.addTrustedStorageLicenseSource(SourceFile:91) at com.flexnet.licensing.a.t.addTrustedStorageLicenseSource(SourceFile:158) at com.flexnet.licensing.a.t.processCapabilityResponse(SourceFile:178) at wt.licenseusage.licensing.PaidLicenseManager.acquireAllLicenseFeatures(PaidLicenseManager.java:369) at wt.licenseusage.licensing.LicenseController.acquireLicenseFeatures(LicenseController.java:271) at wt.licenseusage.licensing.LicenseController.acquireLicenseFeatures(LicenseController.java:223) at wt.licenseusage.licensing.FNOCallerThread$FetchCapabilityResponseFromFNO.run(FNOCallerThread.java:84) at java.lang.Thread.run(Thread.java:748) 2022-05-16 18:54:05,791 ERROR [FNOCallerThread] wt.licenseusage.licensing.PaidLicenseManager - Failed to get features from trusted storage while loading local license cache. Enable debugger to see stack trace.
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