Article - CS367316

"There has been an error." is shown in the ThingWorx Foundation Installer when attempting to install ThingWorx Platform for PostgreSQL

Modified: 29-Apr-2025   


Applies To

  • Windchill Navigate (formerly ThingWorx Navigate) 9.2 to 9.4
  • ThingWorx Platform 8.0 to 9.6
  • PostgreSQL

Description

  • Installation of ThingWorx Foundation is reporting error below at step "Waiting for Thingworx Foundation"
  • ThingWorx Foundation to be installed on the same host as PostgreSQL but the installer is failing
  • Cannot installed ThingWorx Platform when PostgreSQL server is installed with hostname : localhost
    • image.png
  • Installation of Thingworx Foundation is reporting error below at step "Waiting for Thingworx Foundation" :
    • There has been an error.
      An error occurred during installation. For more information, review the installation log files. Clicking OK will stop the current installation. The application will exit now.
  • ThingWorxFoundation_install.log shows the following:
    • Setting variable FNO_timeout from <Install Path>\ThingWorxFoundation/installer/functions_files/json/read_json
      Error running <Install Path>\ThingWorxFoundation/installer/functions_files/json/read_json "-configfile=<Install Path>\ThingWorxFoundation/ThingworxPlatform/platform-settings.json" "-jsonpath=PlatformSettingsConfig.LicensingConnectionSettings.timeout": 2022/04/13 10:22:25 PlatformSettingsConfig.LicensingConnectionSettings.timeout does not exist
      [10:22:26] Wait 560s for /\[[^\]]+Thingworx.war\][^\n]*\[[^\]]+\]/ in "<Install Path>\ThingWorxFoundation\tomcat\current\logs\thingworx-foundation-stderr.2022-04-13.log"
      [10:22:26] waiting 5s
      [10:22:31] waiting 5s
      [10:22:36] waiting 5s
      [10:22:41] waiting 5s
  • ApplicationLog.log shows the following
    • [L: INFO] [O: c.t.p.p.PostgresDatasource] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Reading configuration from configTableCol
      [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: ] [S: ] [P: ] [T: C3P0PooledConnectionPoolManager[identityToken->19eaeu6ao9o2qdbf0shla|4484a367]-HelperThread-#0] com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@faad3aa -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (3). Last acquisition attempt exception: 
      [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: ] [S: ] [P: ] [T: C3P0PooledConnectionPoolManager[identityToken->19eaeu6ao9o2qdbf0shla|4484a367]-HelperThread-#0] Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@14a0a629 is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests.
      [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: ] [S: ] [P: ] [T: C3P0PooledConnectionPoolManager[identityToken->19eaeu6ao9o2qdbf0shla|4484a367]-HelperThread-#3] com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@6ae17770 -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (3). Last acquisition attempt exception: 
      [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: ] [S: ] [P: ] [T: C3P0PooledConnectionPoolManager[identityToken->19eaeu6ao9o2qdbf0shla|4484a367]-HelperThread-#3] Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@14a0a629 is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests.
      [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: ] [S: ] [P: ] [T: C3P0PooledConnectionPoolManager[identityToken->19eaeu6ao9o2qdbf0shla|4484a367]-HelperThread-#5] com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@39b4f430 -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (3). Last acquisition attempt exception: 
      [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: ] [S: ] [P: ] [T: C3P0PooledConnectionPoolManager[identityToken->19eaeu6ao9o2qdbf0shla|4484a367]-HelperThread-#1] com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@527bf20c -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (3). Last acquisition attempt exception: 
      [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: ] [S: ] [P: ] [T: C3P0PooledConnectionPoolManager[identityToken->19eaeu6ao9o2qdbf0shla|4484a367]-HelperThread-#5] Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@14a0a629 is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests.
      [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: ] [S: ] [P: ] [T: C3P0PooledConnectionPoolManager[identityToken->19eaeu6ao9o2qdbf0shla|4484a367]-HelperThread-#1] Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@14a0a629 is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests.
      [L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] *** CRITICAL ERROR ON STARTUP: Connections could not be acquired from the underlying database!
      [L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] *** Web Application STATE is being set to ERROR! ***
      [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] >>>>>>> PLATFORM SHUTDOWN START <<<<<<<<<
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