Article - CS365704
Forbidden error occurs when adding External Data on Vuforia Studio
Modified: 22-Mar-2022
Applies To
- Vuforia Studio 9.2.2 to 9.7.0
Description
- Forbidden error occurs when adding External Data on Vuforia Studio
- Not able to get ThingWorx entities list and data
- The following error is in Studio.log
error: [twx-studio:auth:oauthHandler] Error making request for oauth config Error getting oauth config Error: Error getting oauth config
at Request._callback (C:\Users\<username>\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\dist\server\auth\oauthHandler.js:132:21)
at Request.self.callback (C:\Users\<username>\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\request\request.js:185:22)
at Request.emit (events.js:400:28)
at Request.emit (domain.js:470:12)
at Request.<anonymous> (C:\Users\<username>\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\request\request.js:1154:10)
at Request.emit (events.js:400:28)
at Request.emit (domain.js:470:12)
at IncomingMessage.<anonymous> (C:\Users\<username>\AppData\Roaming\VuforiaStudio\studio-download.vuforia.io\node_modules\request\request.js:1076:12)
at Object.onceWrapper (events.js:519:28)
at IncomingMessage.emit (events.js:412:35)
at IncomingMessage.emit (domain.js:470:12)
at endReadableNT (internal/streams/readable.js:1317:12)
at processTicksAndRejections (internal/process/task_queues.js:82:21)
debug: [twx-studio:auth] Authorization strategy not yet known
[0mPOST /Thingworx/Resources/SearchFunctions/Services/SpotlightSearch [33m403[0m 544.513 ms - 0[0m
- The following 401 and 403 http response in Experience Service log
"GET /ExperienceService/username HTTP/1.1" 401 - "-" "-" 21 ms <VES URL> "POST /Thingworx/Resources/SearchFunctions/Services/SpotlightSearch HTTP/1.1" 403
- The user is able to log in ThingWorx and Vuforia Experience Service
- The user is able to validate the connection to Vuforia Experience Service from Vuforia Studio
- This error occurs even after log in as Administrator
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