Article - CS364697
"NonceKey not found" message in ThingWorx Security Log
Modified: 06-Apr-2026
Applies To
- ThingWorx Platform 8.0 to 10.1
- Windchill Navigate (formerly ThingWorx Navigate) 9.4
Description
- ThingWorx <ThingworxStorage>\logs\SecurityLog.log repeatedly reports warning messages:
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[L: WARN] [O: S.c.t.s.m.ApplicationKeyManager] [I: ] [U: ???] [S: ] [P: ] [T: http-nio-80-exec-8] *** ApplicationKey not found *** [L: WARN] [O: S.c.t.s.m.NonceKeyManager] [I: ] [U: ???] [S: ] [P: ] [T: http-nio-80-exec-8] *** NonceKey not found ***
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[L: WARN] [O: S.c.t.s.m.ApplicationKeyManager] [I: ] [U: ???] [S: ] [P: ] [T: https-jsse-nio-443-exec-129] *** ApplicationKey not found *** [L: ERROR] [O: S.c.t.s.m.NonceKeyManager] [I: ] [U: ???] [S: ] [P: ] [T: https-jsse-nio-443-exec-129] Rejecting NonceKey [<Key ID>] since it was not found in cache
- ThingWorx <ThingworxStorage>\logs\ApplicationLog.log repeatedly reports errors:
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[L: ERROR] [O: c.t.c.p.m.DispatchingServerCommunicationModule] [I: ] [U: ???] [S: ] [P: ] [T: WSExecutionProcessor-50] Authentication request failed!
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[L: ERROR] [O: c.t.c.p.m.DispatchingServerCommunicationModule] [I: ] [U: ] [S: ] [P: ] [T: http-nio-80-exec-8] Missing application key! [L: ERROR] [O: c.t.c.s.c.j.Jsr356ServerConnection] [I: ] [U: ] [S: ] [P: ] [T: http-nio-80-exec-8] Error [authenticating connection], Server websocket will be closed. cause: Missing application key!
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- ThingWorx <tomcat_home>\logs\localhost_access_log reports errors:
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xxx.xxx.xxx.xxx - - [dd/MM/yyyy:hh:mm:ss +0800] "GET /Thingworx/WS HTTP/1.1" 101 - xxx.xxx.xxx.xxx - - [dd/MM/yyyy:hh:mm:ss +0800] "POST /Thingworx/Resources/EntityServices/Services/GetClientApplicationKey?Accept=application%2Fjson-compressed&_twsr=1&Content-Type=application%2Fjson HTTP/1.1" 401 -
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- What is NonceKey referenced in the logs?
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