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Article - CS363043

Creo View premature exit when opening any representation generated from drawing file

Modified: 08-Mar-2024   


Applies To

  • Creo View 3.1 to 9.1
  • Windchill PDMLink 11.1

Description

  • Creo View premature exit when opening any Creo drawing file or .pvz or .plt or .pvs file saved/generated for drawing
    • Windows Event Viewer indicates: 
      • Application error error module name:libdrawingviewer_vs16.dll
Faulting application name: productview.exe, version: 13.1.0.26, time stamp: 0x5dd42d44
Faulting module name: libdrawingviewer_vs15.dll, version: 13.1.0.26, time stamp: 0x5dd42467
Exception code: 0xc0000094
Fault offset: 0x0000000000015742
Faulting process ID: 0x2b08
Faulting application start time: 0x01d8c29bd7e1278f
Faulting application path: C:\Program Files\PTC\Creo 6.1.0.0\View\x86e_win64\obj\productview.exe
Faulting module path: C:\Program Files\PTC\Creo 6.1.0.0\View\x86e_win64\obj\libdrawingviewer_vs15.dll
Report ID: 425548de-9908-41e9-92e8-1bddc2a37f29
Faulting package full name: 
Faulting package-relative application ID:
  • Popup window appears with below message:
    • creo (R) view Productview.exe has stopped working
      A problem caused the program to stop working correctly. Please close the program
  • No issues occur When opening 3D model file (file saved/generated from 3D) in Creo View
  • Creo View Lite opens drawing's representation from Windchill and closes immediately
  • Creo View crashes when opening drawings (plt). Works with 3D data.
  • The Exit occurs only on specific machines
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