Article - CS362149
Receiving "An unexpected error has occurred." after selecting classification node on advanced search page in Windchill PartsLink
Modified: 31-Dec-2025
Applies To
- Windchill PartsLink 11.0 to 13.0
Description
- Receiving a Windchill Error with code 501 on Advanced Search when selecting Part type on Advanced Search page
- Receiving Windchill Error "An unexpected error has occurred." after selecting a specific classification node on Advanced Search page
- Below error popup when clicking Classification Explorer
An unexpected error has occurred. Contact your system administrator for assistance
- Windchill Error with code 501 occuring on Advanced Search when specific classification node is selected
-
When searching inside a classification, user gets the error below on Advanced Search page:
Windchill Error Contact your administrator for assistance. Information for their reference follows. Request Id: <customer specific request ID> Request URI: /PDMLink/ptc1/queryBuilder Query String: typeChanged=true Status Code: 501 Message: An unexpected error has occurred. Contact your system administrator for assistance.
- Error in the Method Server Log:
com.ptc.mvc.controllers.ExceptionController xxx- message : Cannot invoke "com.ptc.core.lwc.common.view.ConstraintDefinitionReadView$RuleDataObject.getEnumDef()" because "<localxx>" is null
error:-------------wt.util.WTException: Cannot invoke "com.ptc.core.lwc.common.view.ConstraintDefinitionReadView$RuleDataObject.getEnumDef()" because "<localxx>" is null wt.util.WTException: Cannot invoke "com.ptc.core.lwc.common.view.ConstraintDefinitionReadView$RuleDataObject.getEnumDef()" because "<localxx>" is null
at com.ptc.windchill.enterprise.search.mvc.controllers.AngularQueryBuilderController.doWork(AngularQueryBuilderController.java:179)
at com.ptc.windchill.enterprise.search.mvc.controllers.AngularQueryBuilderController.renderQueryBuilder(AngularQueryBuilderController.java:66)
at jdk.internal.reflect.GeneratedMethodAccessor1134.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:568)
at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:205)
at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:150)
at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:117)
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:895)
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:808)
at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87)
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1072)
ERROR com.ptc.windchill.enterprise.search.mvc.helpers.AngularQueryBuilderHelper USER_Name - Exception while creating the QB attribute Json String from attrInfoCollection ERROR com.ptc.mvc.controllers.ExceptionController USER_Name - message : An unexpected error has occurred. Contact your system administrator for assistance. error:-------------wt.util.WTException wt.util.WTException at com.ptc.windchill.enterprise.search.mvc.controllers.AngularQueryBuilderController.doWork(AngularQueryBuilderController.java:173) at com.ptc.windchill.enterprise.search.mvc.controllers.AngularQueryBuilderController.renderQueryBuilder(AngularQueryBuilderController.java:66) at jdk.internal.reflect.GeneratedMethodAccessor2789.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.base/java.lang.reflect.Method.invoke(Method.java:566) at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:190) ...
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