Article - CS361402
Can not connect PostgreSQL AWS database and "Connections could not be acquired from the underlying database" logged in ErrorLog of ThingWorx Platform
Modified: 05-Sep-2023
Applies To
- ThingWorx Platform 9.5 to 9.4
Description
- ThingWorx installer fails to connect to AWS PostgreSQL Database
- Is AWS PostgreSQL supported on AWS RDS supported by ThingWorx Platform?
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Is Microsoft SQL Server 2019 on AWS RDS supported by ThingWorx Platform?
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Is AWS PostgreSQL-HA on EKS supported for use with ThingWorx Platform?
- Is AWS RDS supported by ThingWorx Navigate or ThingWorx Flow?
- Below errors within the ErrorLog.log located in <ThingworxStorage>\logs
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[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] *** CRITICAL ERROR ON STARTUP: Connections could not be acquired from the underlying database! [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] *** Web Application STATE is being set to ERROR! ***
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