Article - CS361032
After rehosting, the MethodServer logs throws an error: "LDAP: error code 53 - Rejecting the requested operation because the connection has not been authenticated" after restart in Windchill PDMLink
Modified: 15-Sep-2025
Applies To
- Windchill PDMLink 11.0 to 12.1
Description
- Method server logs show below error message while starting Windchill after rehost
2022-01-05 10:24:43,611 ERROR [main] wt.method.server.startup.services - Failure to start manager wt.audit.StandardAuditService wt.services.ManagerException: Could not initialize Auditing service. Nested exception is: wt.util.WTException: com.infoengine.exception.adapter.IEAdapterException; nested exception is: javax.naming.OperationNotSupportedException: [LDAP: error code 53 - Rejecting the requested operation because the connection has not been authenticated]; remaining name 'cn=configuration,cn=Windchill_11.2,o=ptc' Nested exception is: com.infoengine.exception.adapter.IEAdapterException; nested exception is: javax.naming.OperationNotSupportedException: [LDAP: error code 53 - Rejecting the requested operation because the connection has not been authenticated]; remaining name 'cn=configuration,cn=Windchill_11.2,o=ptc' at com.infoengine.jndi.JNDIAdapterImpl.processRequest(JNDIAdapterImpl.java:254) at com.infoengine.au.DirectoryService.queryObjects(DirectoryService.java:159) at wt.federation.PrincipalManager.DirContext.getAdapterInfoMaps(DirContext.java:425) at wt.federation.PrincipalManager.DirContext.initMapsForDefaultAdapters(DirContext.java:332) at wt.federation.PrincipalManager.DirContext.init(DirContext.java:302) at wt.federation.PrincipalManager.DirContext.getPrimaryName(DirContext.java:725) at wt.org.LdapServices.getAllServices(LdapServices.java:319) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399) at com.sun.proxy.$Proxy51.getAllServices(Unknown Source) at wt.org.StandardOrganizationServicesManager.getDirectoryServiceNames(StandardOrganizationServicesManager.java:5451) at wt.org.StandardOrganizationServicesManager.getDirectoryServiceNames(StandardOrganizationServicesManager.java:5387) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399) at com.sun.proxy.$Proxy50.getDirectoryServiceNames(Unknown Source) at wt.org.GenericDirectoryContextProvider.<init>(GenericDirectoryContextProvider.java:199) at wt.org.StandardOrganizationServicesManager.newDirectoryContextProvider(StandardOrganizationServicesManager.java:7941) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399) at com.sun.proxy.$Proxy50.newDirectoryContextProvider(Unknown Source) at wt.session.StandardSessionManager.getExchangeContext(StandardSessionManager.java:478) at wt.session.StandardSessionManager.getUser(StandardSessionManager.java:449) at wt.session.StandardSessionManager.getAdministrator(StandardSessionManager.java:321) at wt.session.StandardSessionManager.setAdministrator(StandardSessionManager.java:284) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399) at com.sun.proxy.$Proxy39.setAdministrator(Unknown Source) at wt.audit.StandardAuditService.performStartupProcess(StandardAuditService.java:297) at wt.services.StandardManager.startup(StandardManager.java:459) at wt.services.ManagerImplementation.startup(ManagerImplementation.java:363) at wt.services.DefaultStartupHandler.startup(DefaultStartupHandler.java:112) at wt.services.StandardManagerService.performStartupProcess(StandardManagerService.java:167) at wt.services.StandardManager.startup(StandardManager.java:459) at wt.services.StandardServicesHandler.start(StandardServicesHandler.java:44) at wt.method.MethodServerMain.run(MethodServerMain.java:606) at wt.method.MethodServerMain.main(MethodServerMain.java:373) Caused by: javax.naming.OperationNotSupportedException: [LDAP: error code 53 - Rejecting the requested operation because the connection has not been authenticated]; remaining name 'cn=configuration,cn=Windchill_11.2,o=ptc' at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3227) at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:3100) at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2891) at com.sun.jndi.ldap.LdapCtx.searchAux(LdapCtx.java:1846) at com.sun.jndi.ldap.LdapCtx.c_search(LdapCtx.java:1769) at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_search(ComponentDirContext.java:392) at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(PartialCompositeDirContext.java:358) at javax.naming.directory.InitialDirContext.search(InitialDirContext.java:276) at com.infoengine.jndi.DirContextWrapper.search(DirContextWrapper.java:300) at com.infoengine.jndi.QueryObjects.run(QueryObjects.java:266) at com.infoengine.jndi.JNDIAdapterImpl.processRequest(JNDIAdapterImpl.java:211) ... 47 more 2022-01-05 10:24:43,658 INFO [main] wt.method.server.shutdown.services - All managers shut down. 2022-01-05 10:24:43,658 ERROR [main] wt.method.server.startup.services - Unable to start all managers
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