1. Home
  2. Support
Article - CS360479

When starting Vuforia Experience Service an error "error: password authentication failed for user "XXX"" is thrown

Modified: 10-Jan-2022   


Applies To

  • Vuforia Experience Service 8.0.0 N/A to 9.2.0 F000
  • Vuforia Experience Service is connected to PostgreSQL database

Description

  • When starting Vuforia Experience Service an error error: password authentication failed for user "XXX" is thrown 
  • In log file, this exception is reported :
error: password authentication failed for user "XXX"
    at Parser.parseErrorMessage (<Vuforia Experience Service install folder>\node_modules\pg-protocol\dist\parser.js:287:98)
    at Parser.handlePacket (<Vuforia Experience Service install folder>\node_modules\pg-protocol\dist\parser.js:126:29)
    at Parser.parse (<Vuforia Experience Service install folder>\node_modules\pg-protocol\dist\parser.js:39:38)
    at Socket.<anonymous> (<Vuforia Experience Service install folder>\node_modules\pg-protocol\dist\index.js:11:42)
    at Socket.emit (events.js:314:20)
    at addChunk (_stream_readable.js:297:12)
    at readableAddChunk (_stream_readable.js:272:9)
    at Socket.Readable.push (_stream_readable.js:213:10)
    at TCP.onStreamRead (internal/stream_base_commons.js:188:23) {
 length: 165,
  severity: 'FATAL',
  code: '28P01',
  detail: undefined,
  hint: undefined,
  position: undefined,
  internalPosition: undefined,
  internalQuery: undefined,
  where: undefined,
  schema: undefined,
  table: undefined,
  column: undefined,
  dataType: undefined,
  constraint: undefined,
  file: 'd:\\pginstaller_13.auto\\postgres.windows-x64\\src\\backend\\libpq\\auth.c',
  line: '334',
  routine: 'auth_failed'
}
 
  • In log file, this exception is thrown :
This is a printer-friendly version of Article 360479 and may be out of date. For the latest version click CS360479