Article - CS359718

Upgrading ThingWorx from 8.5 to 9.1 failed using installer

Modified: 24-Dec-2021   


Applies To

  • ThingWorx Platform 8.5 to 9.1

Description

  • Upgrading ThingWorx from 8.5 to 9.1 failed using installer
    • Bitrock error:
      Execute httpPost - URL: https://localhost:443/Thingworx/Subsystems/PlatformSubsystem/Services/IsRunning   
      - HTTP return code: 404
    • Installer stopped with error: 
      Process: Upgrading ThingWorx Foundation for MSSQL. Waiting for ThingWorx platform
      
      Error: The upgrade was not successful. The installer attempted to roll back changes to your file system, but database changes could not berolled back
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