Article - CS359328
Email notification failed with error: javax.mail.MessagingException: Could not convert socket to TLS in Windchill PDMLink
Modified: 14-Apr-2025
Applies To
- Windchill PDMLink 11.0 to 13.0
Description
- Email notification failed with error:
javax.mail.MessagingException: Could not convert socket to TLS
- Email notification could not be completed successfully
- More logs:
ERROR [wt.jmx.core.mbeans.Emailer.mailer] wt.jmx.core.mbeans.Emailer - Attempt to send mail failed [Id=150; Subject='Queue Problems'] javax.mail.MessagingException: Could not convert socket to TLS; nested exception is: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target at com.sun.mail.smtp.SMTPTransport.startTLS(SMTPTransport.java:2064) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:724) at javax.mail.Service.connect(Service.java:366) at wt.jmx.core.mbeans.Emailer$SendEmailTask.sendMessage(Emailer.java:1492) at wt.jmx.core.mbeans.Emailer$SendEmailTask.run(Emailer.java:1303) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target at sun.security.ssl.Alerts.getSSLException(Alerts.java:192) at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1964) at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:328) at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:322) at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1614) at sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:216) at sun.security.ssl.Handshaker.processLoop(Handshaker.java:1052) at sun.security.ssl.Handshaker.process_record(Handshaker.java:987) at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1072) at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1385) at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1413) at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1397) at com.sun.mail.util.SocketFetcher.configureSSLSocket(SocketFetcher.java:598) at com.sun.mail.util.SocketFetcher.startTLS(SocketFetcher.java:525) at com.sun.mail.smtp.SMTPTransport.startTLS(SMTPTransport.java:2059)
- In BGMS logs
DEBUG [EMailQueue.SchedulingThread] wt.mail.EMailMessage wcadmin - EMailMessage submit message 2025-04-07 15:44:12,543 DEBUG [EMailQueue.SchedulingThread] wt.mail.EMailMessage wcadmin - EMailMessage locale: it 2025-04-07 15:44:12,543 DEBUG [EMailQueue.SchedulingThread] wt.mail.EMailMessage wcadmin - EMailMessage subject: Approve Promotion Request 2025-04-07 15:44:12,544 DEBUG [EMailQueue.SchedulingThread] wt.mail.EMailMessage wcadmin - EMailMessage from: [email protected] 2025-04-07 15:44:13,390 INFO [EMailQueue.SchedulingThread] wt.mail.EMailMessage wcadmin - EMailMessage message submission failed 2025-04-07 15:44:13,390 INFO [EMailQueue.SchedulingThread] wt.mail.EMailMessage wcadmin - EMailMessage Could not convert socket to TLS 2025-04-07 15:44:13,390 INFO [EMailQueue.SchedulingThread] wt.mail.EMailMessage wcadmin - EMailMessage subject: Approve Promotion Request 2025-04-07 15:44:13,390 INFO [EMailQueue.SchedulingThread] wt.mail.EMailMessage wcadmin - EMailMessage not submitted to: [email protected] 2025-04-07 15:44:13,391 INFO [EMailQueue.SchedulingThread] wt.system.err wcadmin - jakarta.mail.MessagingException: Could not convert socket to TLS; 2025-04-07 15:44:13,391 INFO [EMailQueue.SchedulingThread] wt.system.err wcadmin - nested exception is: 2025-04-07 15:44:13,391 INFO [EMailQueue.SchedulingThread] wt.system.err wcadmin - java.io.IOException: Can't verify identity of server: win2019mail.debemsrl.local 2025-04-07 15:44:13,391 INFO [EMailQueue.SchedulingThread] wt.system.err wcadmin - at org.eclipse.angus.mail.smtp.SMTPTransport.startTLS(SMTPTransport.java:2173) 2025-04-07 15:44:13,391 INFO [EMailQueue.SchedulingThread] wt.system.err wcadmin - at org.eclipse.angus.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:741) 2025-04-07 15:44:13,391 INFO [EMailQueue.SchedulingThread] wt.system.err wcadmin - at jakarta.mail.Service.connect(Service.java:345) 2025-04-07 15:44:13,392 INFO [EMailQueue.SchedulingThread] wt.system.err wcadmin - at com.infoengine.webject.msg.SendMail.invoke(SendMail.java:261) 2025-04-07 15:44:13,392 INFO [EMailQueue.SchedulingThread] wt.system.err wcadmin - at com.infoengine.procunit.webject.WebjectProcessor.invokeWebject(WebjectProcessor.java:624) 2025-04-07 15:44:13,392 INFO [EMailQueue.SchedulingThread] wt.system.err wcadmin - at com.infoengine.procunit.webject.WebjectProcessor.processTask(WebjectProcessor.java:210) 2025-04-07 15:44:13,392 INFO [EMailQueue.SchedulingThread] wt.system.err wcadmin - at com.infoengine.SAK.Webject.invoke(Webject.java:492)
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