Article - CS357761

"PKIX path validation failed" is seen in the eMessage Connector log file when connecting to ThingWorx Platform

Modified: 29-Sep-2025   


Applies To

  • ThingWorx Platform 8.5 to 10.0
  • eMessage Connector

Description

  • eMessage Connector (EMC) will not connect with ThingWorx Platform
  • Getting SSL error when trying to connect EMC to ThingWorx Platform
  • Axeda Agents are unable to connect to ThingWorx Platform as EMC is showing an SSL error
  • SSL certificate expired and now EMC will not connect with ThingWorx Platform
  • The following is logged within the emessage.log file:
    ERROR c.t.p.e.EmessageRequestContext - converter=EgressConverter contextId=79627: failure occurred: failureMessage=Unbind Request Failure
    java.util.concurrent.CompletionException: com.thingworx.fabric.PlatformNotConnectedException: Unable to forward message. Platform or network unavailable or too busy
        at java.base/java.util.concurrent.CompletableFuture.encodeThrowable(CompletableFuture.java:331)
        at java.base/java.util.concurrent.CompletableFuture.uniApplyNow(CompletableFuture.java:670)
        at java.base/java.util.concurrent.CompletableFuture.uniApplyStage(CompletableFuture.java:658)
        ...
    Caused by: com.thingworx.fabric.PlatformNotConnectedException: Unable to forward message. Platform or network unavailable or too busy
        at com.thingworx.fabric.impl.AbstractManyPlatformWebSocketFabric.getChannel(AbstractManyPlatformWebSocketFabric.java:591)
        at com.thingworx.fabric.impl.AbstractManyPlatformWebSocketFabric.send(AbstractManyPlatformWebSocketFabric.java:451)
        at com.thingworx.sdk.impl.protocol.DefaultMessageChannel.send(DefaultMessageChannel.java:132)
        ... 36 common frames omitted
    WARN  c.t.s.i.t.netty.NettyChannelHandler - [ClientHandler: 228d47af] SSLHandshake Exception, websocket not created:
    javax.net.ssl.SSLHandshakeException: PKIX path validation failed: java.security.cert.CertPathValidatorException: validity check failed
        at java.base/sun.security.ssl.Alert.createSSLException(Alert.java:131)
        at java.base/sun.security.ssl.TransportContext.fatal(TransportContext.java:349)
        at java.base/sun.security.ssl.TransportContext.fatal(TransportContext.java:292)
        ...
    Caused by: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: validity check failed
        at java.base/sun.security.validator.PKIXValidator.doValidate(PKIXValidator.java:369)
        at java.base/sun.security.validator.PKIXValidator.engineValidate(PKIXValidator.java:263)
        at java.base/sun.security.validator.Validator.validate(Validator.java:264)
        ...
    Caused by: java.security.cert.CertPathValidatorException: validity check failed
        at java.base/sun.security.provider.certpath.PKIXMasterCertPathValidator.validate(PKIXMasterCertPathValidator.java:135)
        at java.base/sun.security.provider.certpath.PKIXCertPathValidator.validate(PKIXCertPathValidator.java:224)
        at java.base/sun.security.provider.certpath.PKIXCertPathValidator.validate(PKIXCertPathValidator.java:144)
        ...
    <Validation Failure Reason>
        at java.base/sun.security.x509.CertificateValidity.valid(CertificateValidity.java:277)
        at java.base/sun.security.x509.X509CertImpl.checkValidity(X509CertImpl.java:675)
        at java.base/sun.security.provider.certpath.BasicChecker.verifyValidity(BasicChecker.java:190)
        ...

 

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