Article - CS355598
"Keystore was tampered with, or password was incorrect; Keystore was tampered with, or password was incorrect" error in ThingWorx after unexpected server crash
Modified: 24-Aug-2022
Applies To
- ThingWorx Platform 9.1
Description
- After an unexpected server crash trying to access the Navigate Landing Page returns a blank screen for all users
- Navigate was working as expected, and Landing Page was accessible prior to server crash
- From ThingWorxStorage\Application.log:
[L: ERROR] [O: c.t.t.Thing] [I: ptc-windchill-demo-thing] [U: SuperUser] [S: ] [T: ForkJoinPool-1-worker-0] Thing State is being set to ERROR because it failed during the initialization phase: Keystore was tampered with, or password was incorrect; Keystore was tampered with, or password was incorrect [L: ERROR] [O: c.t.t.Thing] [U: SuperUser] [S: ] [T: ForkJoinPool-1-worker-3] Thing State is being set to ERROR because it failed during the initialization phase: Keystore was tampered with, or password was incorrect; Keystore was tampered with, or password was incorrect
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