Article - CS35455

How to change "Domain of User" and "Domain of Personal Cabinet" for users located in Enterprise Ldap after Organization has been changed

Modified: 06-Aug-2021   

Applies To

  • Windchill PDMLink 9.1 to 12.0
  • Windchill ProjectLink 9.1 to 12.0
  • Pro/INTRALINK 8.x + 9.1 to 12.0
  • Windchill PDM Essentials 9.1 to 12.0
  • PTC Arbortext Content Manager 9.1 to 12.0


  • How to change "Domain of User" and "Domain of Personal Cabinet" for users located in EnterpriseLdap after the Organization has been changed?
  • The organization has been changed, but Domain and Personal Cabinet cannot be changed and still showing old/wrong values
  • LDAP error code 53 is shown as Operation not allowed through GC Port, data 0, vece
  • Site Preference > Display > Synchronize Domains for User Organization Changes  is set to YES
  • Below error is occurring on UI after changing organization for a user:
             You do not have access to this object or it does not exist 
  • Method Server log shows <userid> - "<userid>" does not have Read permission for "User - <user name> (<userid>:<new organization>)" in Administrative Domain "Site, Organization - <old organization>, <cage code> /<old organization user domain>"
  • Users are getting error while browsing the files/data from Windchill commonspace in the creo and users are also unable to do add to the workspace.

    ATTENTION:  Secured Action. You do not have the necessary authorization for this operation. Contact your administrator if you believe you have received this message in error.
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