Article - CS354520
Unable to start remote session using ThingWorx Axeda RAC "Error starting session: " Cannot read property 'status' of undefined"
Modified: 12-Oct-2021
Applies To
- ThingWorx Platform 8.5 F000 to 9.5
Description
- Remote session stuck in 'Created' state
- Emessage log :ERROR c.t.p.g.GlobalAccessServerRequestContext - Global Access Server status failure: An error occurred when processing audit messages thingName=ghsom1.axeda.com
com.thingworx.remoteaccess.services.RemoteAccessServiceException: Error updating RemoteSession- Caused by: com.thingworx.sdk.api.concurrent.RequestException: Server returned an error with status STATUS_INTERNAL_ERROR and message: Internal Error
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