Article - CS354296
PSI failed to run with error "Installer cannot run on your configuration" in Windchill PDMLink
Modified: 08-Oct-2021
Applies To
- Windchill PDMLink 9.1 to 12.0
Description
- PSI failed to run with error "Installer cannot run on your configuration" in Windchill PDMLink
- Installer cannot run on your configuration
- Error in UI:
There is a configuration error. The installer only runs on the following platforms: Linux x64, Solaris x64/SPARC, Windows 7/8.1 & Windows Server 2008R2/2012R2/2016. The installer cannot run on your configuration.
- PTCSOLNINSTALLER_PtcInstall.log:
DEBUG 2021-10-05 13:13:56 - Rule com.ptc.windchill.install.rules.IsValidJavaVersionRule evaluated to false.
DEBUG 2021-10-05 13:13:56 - ----- End: com.ptc.windchill.install.rules.IsValidJavaVersionRule @ 1623924438 -----
DEBUG 2021-10-05 13:13:56 - Showing rules failed dialog
DEBUG 2021-10-05 13:15:48 - SHUTDOWN REQUESTED
DEBUG 2021-10-05 13:13:56 - ----- End: com.ptc.windchill.install.rules.IsValidJavaVersionRule @ 1623924438 -----
DEBUG 2021-10-05 13:13:56 - Showing rules failed dialog
DEBUG 2021-10-05 13:15:48 - SHUTDOWN REQUESTED
This is a printer-friendly version of Article 354296 and may be out of date. For the latest version click CS354296