Article - CS351989

Creo Parametric is Not Responding just after launch since Sep 2nd 2021, Resource Center window and all menus are not accessible

Modified: 08-Sep-2021   


Applies To

  • Creo Parametric 4.0 to 8.0

Description

  • Not Responding status just after launch, Creo Resource Center window is freezing and all the buttons or menus are not accessible
  • Analyzing xtop.exe wait chain in Windows Task manager show, xtop.exe is waiting for genlwsc.exe (Generic PTC Light weight Service Container) process to complete.
analyze_wait_chain1.png

analyze_wait_chain2.png
  • Users not able to use Creo after starting the application
  • Creo failed to start, no response from PTC Resource page
  • Creo does not respond when clicking workspace, or inability to login Windchill
    • Server is registered and connection sounds established, but the status is unknown and Creo software keeps spinning
  • Creo Parametric hangs due to the popup message for a webcast September 14th.
This is a PDF version of Article CS351989 and may be out of date. For the latest version click https://www.ptc.com/en/support/article/CS351989?source=alert