Article - CS351588
ThingWorx suddenly stopped and will not startup again "Unable to acquire license features because Unable to acquire [license name]: Requested feature was not found"
Modified: 27-Jun-2024
Applies To
- ThingWorx Platform 9.3 to 9.5
Description
- Receiving error in browser when accessing ThingWorx
503 Service Temporarily Unavailable
- Error reported in the \ThingworxStorage\logs\ApplicationLog.log as:
[L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to acquire license features because Unable to acquire [license name]: Requested feature was not found.[Ljava.lang.StackTraceElement;@6a17dbdf [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ==================================================================== L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Shutting down server..
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