Article - CS348472
ThingWorx installer used for an upgrade fails at "Authentication" step with error "Connection Failed. Please verify the credentials are correct."
Modified: 18-Jun-2025
Applies To
- ThingWorx Platform 8.5 to 9.7
Description
- Installer used for an upgrade fails at "Authentication" step with error:
Connection Failed. Please verify the credentials are correct.
- Unable to authenticate with Administrator password when using the Installer to upgrade
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