Article - CS348291
Error "The installation grace period is over" is received when upgrading to ThingWorx 9.1.3 , 9.1.4 or 9.2.0
Modified: 02-May-2024
Applies To
- ThingWorx Platform 9.1 SP3 to SP4
- ThingWorx Platform 9.5 F000
Description
- Upgrade of ThingWorx Platform does not work
- Upgrade to 9.1.3, 9.1.4 or 9.2.0 is failing
- ThingWorx versions 9.1.3, 9.1.4 and 9.2.0 were removed from the PTC Downloads page
- Update from ThingWorx 9.1.1 to 9.1.4 fails with
The installation grace period is over. You must install license manually by placing the license_capability.
- Upgrade from ThingWorx 9.1.0 to 9.2.0 fails with below error:
[L: ERROR] [O: c.t.s.s.l.LicensingStateMachine] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Unable to connect to the PTC license server. Please make sure the LicensingConnectionSettings settings in the platform-settings.json in the ThingworxPlatform directory are correct. If your server is not connected to the internet please use the request file licenseRequestFile.txt created in the ThingworxPlatform directory to do a manual install of the license [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ==================================================================== [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] The installation grace period is over. You must install license manually by placing the license_capability_response.bin file in thingworx platform dir [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] ==================================================================== [L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [P: ] [T: main] Shutting down server.
- Possible other message
Unable to read trial license file. Attempting to load as Paid license Storage anchor break found. ==================================================================== Valid license file missing. Expected location: C:\ThingworxPlatform ====================================================================
- What to do if upgrade from 9.1.3 or 9.1.4 or 9.2.0 to newer versions
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