Structure tab of parts keeps loading cannot be displayed in Windchill PDMLink

com.ptc.jca.mvc.controllers.LegacyController xxx - Request for a resource outside legacy controller purview - <Windchill>/codebase/netmarkets/jsp/com.ptc.windchill.wncgwt.WncGWT/com.ptc.windchill.wncgwt.WncGWT.nocache.js.jsp
ERROR com.ptc.mvc.controllers.ExceptionController xxx - message : Request is trying to access path outside codebase location.
error:-------------wt.util.WTRuntimeException: Request is trying to access path outside codebase location. wt.util.WTRuntimeException: Request is trying to access path outside codebase location.
    at com.ptc.jca.mvc.controllers.LegacyController.how2handleViewPath(LegacyController.java:221)
    at com.ptc.jca.mvc.controllers.LegacyController.handleRequest(LegacyController.java:119)
    at org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:51)
    at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1067)
    at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:963)
    at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1006)
    at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:898)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:655)
    at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:883)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:764)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
    at wt.licenseusage.licensing.LicenseFilter.doFilter(LicenseFilter.java:47)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
    at com.ptc.core.ui.validation.URLValidationFilter.doFilter(URLValidationFilter.java:86)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
    at wt.httpgw.filter.WTContextBeanFilter.doWithWtContextBeanHandler(WTContextBeanFilter.java:104)
    at wt.httpgw.filter.WTContextBeanFilter.doFilter(WTContextBeanFilter.java:58)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
    at wt.servlet.CompressionFilter.doFilter(CompressionFilter.java:301)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
    at wt.servlet.RequestInterrupter.doFilter(RequestInterrupter.java:335)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
    at wt.servlet.ServletRequestMonitor.doFilter(ServletRequestMonitor.java:1677)
    at wt.servlet.ServletRequestMonitorFilter.doFilter(ServletRequestMonitorFilter.java:57)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:662)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:367)
    at org.apache.coyote.ajp.AjpProcessor.service(AjpProcessor.java:526)
    at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
    at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:882)
    at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1657)
    at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
    at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
    at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.base/java.lang.Thread.run(Thread.java:829)