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Article - CS347454

Vuforia Studio Upgrade hangs in Getting Ready state

Modified: 16-Dec-2022   


Applies To

  • Vuforia Studio 9.1.0 F000

Description

  • Vuforia Studio upgrade does not complete
  • Vuforia Studio stays in 'Getting Ready' state during upgrade
  • Log shows error:
    • error: [twx-studio:builderSettingService] Could not open the builder settings file:  error:06065064:digital envelope routines:EVP_DecryptFinal_ex:bad decrypt Error: error:06065064:digital envelope routines:EVP_DecryptFinal_ex:bad decrypt
          at Decipher.final (internal/crypto/cipher.js:174:29)
          at Object.decrypt (/Applications/Vuforia Studio.app/Contents/Resources/dist/server/utils/cryptoHelper.js:40:30)
          at Object.initialize (/Applications/Vuforia Studio.app/Contents/Resources/dist/server/services/builderSettingService.js:76:52)
          at /Applications/Vuforia Studio.app/Contents/Resources/dist/server/services/initializer.js:106:27
          at new Promise (<anonymous>)
          at _initializeStudioDirs (/Applications/Vuforia Studio.app/Contents/Resources/dist/server/services/initializer.js:73:10)
          at Object.init (/Applications/Vuforia Studio.app/Contents/Resources/dist/server/services/initializer.js:62:10)
          at Object.<anonymous> (/Applications/Vuforia Studio.app/Contents/Resources/dist/server/index.js:24:4)
          at Module._compile (internal/modules/cjs/loader.js:1063:30)
          at Object.Module._extensions..js (internal/modules/cjs/loader.js:1092:10) {
        library: 'digital envelope routines',
        function: 'EVP_DecryptFinal_ex',
        reason: 'bad decrypt',
        code: 'ERR_OSSL_EVP_BAD_DECRYPT'
      } Error: error:06065064:digital envelope routines:EVP_DecryptFinal_ex:bad decrypt
          at Decipher.final (internal/crypto/cipher.js:174:29)
          at Object.decrypt (/Applications/Vuforia Studio.app/Contents/Resources/dist/server/utils/cryptoHelper.js:40:30)
          at Object.initialize (/Applications/Vuforia Studio.app/Contents/Resources/dist/server/services/builderSettingService.js:76:52)
          at /Applications/Vuforia Studio.app/Contents/Resources/dist/server/services/initializer.js:106:27
          at new Promise (<anonymous>)
          at _initializeStudioDirs (/Applications/Vuforia Studio.app/Contents/Resources/dist/server/services/initializer.js:73:10)
          at Object.init (/Applications/Vuforia Studio.app/Contents/Resources/dist/server/services/initializer.js:62:10)
          at Object.<anonymous> (/Applications/Vuforia Studio.app/Contents/Resources/dist/server/index.js:24:4)
          at Module._compile (internal/modules/cjs/loader.js:1063:30)
          at Object.Module._extensions..js (internal/modules/cjs/loader.js:1092:10)
       
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