Article - CS346859

Getting 'Unlock All Items' error in the Publishing Server Worker Log in FlexPLM

Modified: 15-Dec-2022   


Applies To

  • FlexPLM 11.1 to 11.2
  • Adobe Illustrator

Description

  • Getting Unlock All Items error in the Publishing Server Worker Log
  • Whenever the new image gets to publish the below error is getting captured in the Publishing Server Worker log 
ERROR FPLMDS.Worker.Document.DocumentProcessorBase - Document processing exception
FPLMDS.Worker.Document.DocumentTimeoutException: Unable to finish action 'Unlock All Items' in the given time.
at FPLMDS.Worker.Document.AIActions.RunAction(String actionName, String actionSet)
at FPLMDS.Worker.Document.DocumentContainer.Open()
at FPLMDS.Worker.Document.DocumentProcessor.ProcessDocument(String sourceFilePath)
at FPLMDS.Worker.Document.DocumentProcessor.DoWork_internal()
at FPLMDS.Worker.Document.DocumentProcessorBase.DoWork()
ERROR FPLMDS.Worker.Document.AIActions - Exception is occured in action runner. transmission_id=xxxxx-xxx-xxxx-xxxx-xxxxxxxxxx
System.Runtime.InteropServices.COMException (0x800706BE): The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
at System.RuntimeType.ForwardCallToInvokeMember(String memberName, BindingFlags flags, Object target, Int32[] aWrapperTypes, MessageData& msgData)
at Illustrator._Application.DoScript(String Action, String From, Object Dialogs)
at FPLMDS.Worker.Document.AIActions.<>c__DisplayClass17_0.<RunAction>b__0()
ERROR FPLMDS.Worker.Document.DocumentProcessor - Unable to create COM interface for Illustrator Application
System.Runtime.InteropServices.COMException (0x800706BE): The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
at System.RuntimeType.ForwardCallToInvokeMember(String memberName, BindingFlags flags, Object target, Int32[] aWrapperTypes, MessageData& msgData)
at Illustrator._Application.set_UserInteractionLevel(AiUserInteractionLevel value)
at FPLMDS.Worker.Document.DocumentProcessor.ProcessDocument(String sourceFilePath)
ERROR FPLMDS.Worker.Document.DocumentProcessorBase - Document processing exception
FPLMDS.Worker.Document.DocumentUserException: Can't create COM interface for Illustrator Application
at FPLMDS.Worker.Document.DocumentProcessor.ProcessDocument(String sourceFilePath)
at FPLMDS.Worker.Document.DocumentProcessor.DoWork_internal()
at FPLMDS.Worker.Document.DocumentProcessorBase.DoWork()
 
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