Article - CS346846
Windchill PDMLink : Adobe Experience Manager server fails to publish jobs with error "ALC-ASM-S00-002: Failed to execute the DDX"
Modified: 10-Sep-2025
Applies To
- Windchill PDMLink 11.1 to 13.0
- Creo View Adapters 7.1 to 10.1
- Adobe Experience Manager
Description
- Office worker fails to publish Office documents using the Adobe Experience Manager server
- Unable to insert coversheet on specific PDF files.
- Job monitor log :
Error: Adobe Experience Manager server failed to process <>.pdf with the following message: Client received SOAP Fault from server: Caused by: com.adobe.livecycle.assembler.client.ProcessingException: ALC-ASM-S00-002: Failed to execute the DDX - error messages provided.: com.adobe.livecycle.assembler.client.ProcessingException: ALC-ASM-S00-002: Failed to execute the DDX - error messages provided.
Caused by: java.lang.NoClassDefFoundError: com/adobe/internal/pdftoolkit/pdf/interactive/action/PDFActionFactory- Server.log reports :
ERROR [com.adobe.internal.ddxm.Executive] (default task-42) DDXM_S00001: Failed to assemble result named outDoc: com.adobe.internal.ddxm.DDXMException: com.adobe.internal.pdfm.CollateralNotFoundException: DDXM_S14017: A <PDF> source document is required, but no documents were found for {PDF source="page1" baseDocument="true"}.SEVERE [com.adobe.idp.dsc.invocation.impl.ServiceFactoryCache] (default task-27) Error accessing the cache container - Error on GET action for cache Local:SERVICE_FACTORY_CACHE
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