Article - CS346136
Failed to log in with the error "The system is currently encountering an authentication configuration error" after configuring SSO with ADFS in ThingWorx Platform/Navigate
Modified: 08-Dec-2025
Applies To
- Windchill Navigate (formerly ThingWorx Navigate) 9.1 to 10.0
- ThingWorx Platform 9.1 to 10.0
Description
- Failed to log in with the error
The system is currently encountering an authentication configuration errorafter configuring SSO with ADFS
- ThingWorx Security log reports:
[L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [P: ] [T: https-openssl-nio-8443-exec-3] Could not handle request [L: ERROR] [O: S.c.t.s.a.AuthenticatorExceptionHandler] [I: ] [U: ???] [S: ] [P: ] [T: https-openssl-nio-8443-exec-3] errorMessage: [Unauthorized], statusCode: [401] [L: ERROR] [O: S.c.t.s.a.AuthenticatorExceptionHandler] [I: ] [U: ???] [S: ] [P: ] [T: https-openssl-nio-8443-exec-3] [ null ][ com.thingworx.common.exceptions.InvalidRequestException: An invalid UserID and/or Password parameter has been specified for Authentication Scheme: AUTH_THINGWORX_ESSO ][ An invalid UserID and/or Password parameter has been specified for Authentication Scheme: AUTH_THINGWORX_ESSO ] [L: ERROR] [O: S.c.t.s.a.s.ThingworxSSOAuthenticator] [I: ] [U: ] [S: ] [P: ] [T: https-openssl-nio-8443-exec-1] [ Failed to utilize the SSO component for authentication ][ Keyczar Crypter class was not initialized properly. Ensure that keyCzarKeyFolderPath points to a valid keyCzarKey location ] [L: ERROR] [O: S.c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [P: ] [T: https-openssl-nio-8443-exec-1] Could not handle request [L: ERROR] [O: S.c.t.s.a.AuthenticatorExceptionHandler] [I: ] [U: ???] [S: ] [P: ] [T: https-openssl-nio-8443-exec-1] errorMessage: [Unauthorized], statusCode: [401] [L: ERROR] [O: S.c.t.s.a.AuthenticatorExceptionHandler] [I: ] [U: ???] [S: ] [P: ] [T: https-openssl-nio-8443-exec-1] [ Keyczar Crypter class was not initialized properly. Ensure that keyCzarKeyFolderPath points to a valid keyCzarKey location ]
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