Article - CS345867

Login to Windchill configured with SSO fails with wt.method.AuthenticationException

Modified: 17-Dec-2025   


Applies To

  • Windchill PDMLink 11.1 to 13.0
  • Shibboleth SP

Description

  • Login to Windchill configured with SSO fails with wt.method.AuthenticationException
image.png
  • No username is transferred to Windchill configured with SSO
  • Login failed after configuring SSO with status code 500
  • Error in MethodServer log
ERROR [ajp-nio-127.0.0.1-8011-exec-2] org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/Windchill].[jsp]  - Servlet.service() for servlet [jsp] threw exception
wt.method.AuthenticationException
    at wt.session.SessionAuthenticator.reauthenticateUser(SessionAuthenticator.java:251)
    at wt.session.SessionAuthenticator.getUserName(SessionAuthenticator.java:157)
    at wt.auth.AuthenticationServer.getUserName(AuthenticationServer.java:170)
    at wt.session.StandardSessionManager.getAuthenticationName(StandardSessionManager.java:507)
    at wt.session.StandardSessionManager.getPrincipal(StandardSessionManager.java:167)
    at jdk.internal.reflect.GeneratedMethodAccessor26.invoke(Unknown Source)
    at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.base/java.lang.reflect.Method.invoke(Method.java:566)
    at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399)
    at com.sun.proxy.$Proxy40.getPrincipal(Unknown Source)
    at wt.licenseusage.LicenseUsageHelper.isAdmin(LicenseUsageHelper.java:715)
    at wt.licenseusage.licensing.StandardLicenseManagerService.getLicenseNotificationsCount(StandardLicenseManagerService.java:980)
    at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.base/java.lang.reflect.Method.invoke(Method.java:566)
    at wt.services.ServiceFactory$ServerInvocationHandler.invoke(ServiceFactory.java:399)
    at com.sun.proxy.$Proxy10.getLicenseNotificationsCount(Unknown Source)
    at org.apache.jsp.WEB_002dINF.jsp.shell_jsp._jspService(shell_jsp.java:311)
    at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:71)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
    at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:476)
    at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:386)
    at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:330)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
    at com.ptc.core.ui.validation.URLValidationFilter.doFilter(URLValidationFilter.java:86)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:713)
    at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:462)
    at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:387)
    at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:315)
    at org.springframework.web.servlet.view.InternalResourceView.renderMergedOutputModel(InternalResourceView.java:171)
    at org.springframework.web.servlet.view.AbstractView.render(AbstractView.java:316)
    at org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1373)
    at org.springframework.web.servlet.DispatcherServlet.processDispatchResult(DispatcherServlet.java:1118)
    at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1057)
    at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:943)
    at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1006)
    at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:898)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:626)
    at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:883)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
    at wt.licenseusage.licensing.LicenseFilter.doFilter(LicenseFilter.java:47)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
    at com.ptc.core.ui.validation.URLValidationFilter.doFilter(URLValidationFilter.java:86)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
    at wt.httpgw.filter.WTContextBeanFilter.doWithWtContextBeanHandler(WTContextBeanFilter.java:104)
    at wt.httpgw.filter.WTContextBeanFilter.doFilter(WTContextBeanFilter.java:58)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
    at wt.servlet.CompressionFilter.doFilter(CompressionFilter.java:301)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
    at wt.servlet.RequestInterrupter.doFilter(RequestInterrupter.java:335)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
    at wt.servlet.ServletRequestMonitor.doFilter(ServletRequestMonitor.java:1668)
    at wt.servlet.ServletRequestMonitorFilter.doFilter(ServletRequestMonitorFilter.java:57)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:543)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
    at org.apache.coyote.ajp.AjpProcessor.service(AjpProcessor.java:524)
    at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
    at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:818)
    at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1636)
    at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
    at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
    at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.base/java.lang.Thread.run(Thread.java:829)
  • Entry in HTTPServer\logs\access.log shows empty "" username
10.10.10.10 - "" [27/May/2021:19:14:00 +0200] "GET /Windchill/app/ HTTP/1.1" 500 1068 890997
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