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Article - CS345660

3D View or Thumbnail are not displayed in OOTB mashup in Thingworx Navigate

Modified: 26-May-2021   


Applies To

  • Windchill Navigate (formerly ThingWorx Navigate) 9.0 to 9.1

Description

  • 3D View or Thumbnail are not displayed in OOTB (out of the box) mashup.
User-added image
  • ErrorLog.log reports following error:
 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: Administrator] [S: ] [P: ] [T: https-openssl-nio-8443-exec-5] ErrorCode(4073e444-ef90-4c0a-a39a-c7b926b13e26), Cause(null), Reason(Access was attempted on a null reference variable.), Possible Resolutions(Remove the reference to the null variable within your extension code.) com.thingworx.common.processors.ReflectionProcessorExtensionException: ErrorCode(4073e444-ef90-4c0a-a39a-c7b926b13e26), Cause(null), Reason(Access was attempted on a null reference variable.), Possible Resolutions(Remove the reference to the null variable within your extension code.)
    at com.thingworx.common.processors.ReflectionProcessor.processService(ReflectionProcessor.java:243)
    at com.thingworx.handlers.ReflectionServiceHandler.processService(ReflectionServiceHandler.java:50)
    at com.thingworx.handlers.ServiceHandlerBase.processServiceWithMetrics(ServiceHandlerBase.java:48)
    at com.thingworx.things.Thing.processServiceRequestDirect(Thing.java:8176)
    at com.thingworx.things.Thing.processAPIServiceRequest(Thing.java:8113)
    at com.thingworx.webservices.BaseService.handleInvoke(BaseService.java:3305)
[L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: Administrator] [S: ] [P: ] [T: https-openssl-nio-8443-exec-5] Unable to Invoke Service DisplayVisibleObjects on MasterAccessAppThing : null java.lang.NullPointerException: null
    at com.ptc.converge.apps.access.MasterAccessApp.isSameToken(MasterAccessApp.java:867)
    at com.ptc.converge.apps.access.MasterAccessApp.DisplayVisibleObjects(MasterAccessApp.java:854)
    at jdk.internal.reflect.GeneratedMethodAccessor86.invoke(Unknown Source)
Wrapped by: com.thingworx.common.exceptions.InvalidRequestException: Unable to Invoke Service DisplayVisibleObjects on MasterAccessAppThing : null
    at com.thingworx.webservices.BaseService.handleInvoke(BaseService.java:3362)
    at com.thingworx.webservices.BaseService.service(BaseService.java:489)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
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