Article - CS344545
”Cannot Login Using ThingWorx Authentication With an Empty Password" is seen for some Active Directory users when authenticating to ThingWorx Platform
Modified: 26-Jun-2024
Applies To
- ThingWorx Platform 8.1 to 9.5
Description
- Some user accounts from Active Directory (AD) cannot log in with below security error:
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Cannot Login Using ThingWorx Authentication With an Empty Password
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- ThingWorx <ThingworxStorage>\logs\ApplicationLog.log reports error:
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[L: ERROR] [O: S.c.t.s.d.ActiveDirectoryDirectoryService] [I: ] [U: ???] [S: ] [P: idt4] [T: https-jsse-nio-443-exec-63] Active Directory authentication for user [<User>] failed. [reason: javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090453, comment: AcceptSecurityContext error, data 52e, v3839 ]]
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- The users in AD are valid, the users in ThingWorx are exist
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