Article - CS34389
Fail to launch at all or launch stopped after the initial splash screen of Mathcad Prime
Modified: 02-Oct-2025
Applies To
- Mathcad Prime 1.0 to 11.0
Description
- Fail to launch at all or launch stopped after the initial splash screen of Mathcad Prime
- Mathcad Prime fails to launch
- Error "An Unhandled exception occurred on the dispatcher thread. See C:\ProgramData\PTC\MathcadPrime\Logs\MathcadPrime_Exception_###.log" and Mathcad Prime fails to launch
- Mathcad Prime fails to launch with error An Unhandled exception occurred on the dispatcher thread. See C:\ProgramData\PTC\MathcadPrime\Logs\MathcadPrime_Exception_###.log
- Getting error An unhandled exception occured in the dispatcher thread. See C:\ProgramData\PTC\Mathcad Prime\Logs\MathcadPrime_Exceptions_XXXXXXX_XXXXXX.log for more information. Prime will attempt to save any modified file and close. Please restart the application when starting the application
- Mathcad Prime fails to launch without any error message
- Mathcad Prime does not launch after the initial splash screen in Windows 10 OS
- After the installation of Mathcad Prime on a user's machine, the software doesn’t start at all
- Getting error An Unhandled exception occurred on the dispatcher thread when changing number of decimal places of multiple numbers
- Mathcad Prime window shows on task manager but not in full screen nothing comes after initial splash screen
- Mathcad Prime 10.0 is not launching without any error message after double click on shortcut or run as administrator on Windows 11 but Mathcad Prime 9.0 is working
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