Article - CS341240
Executing "ValidateConnection" in "ptc-windchill-integration-connector" fails after configuring "Windchill Authentication" for Windchill Navigate
Modified: 27-Mar-2026
Applies To
- Windchill Navigate (formerly ThingWorx Navigate) 9.1 to 10.1
Description
- Executing ValidateConnection in ptc-windchill-integration-connector fails after configuring Windchill Authentication for ThingWorx Navigate
- It reports Check logs for more details in ThingWorx Execute Service page.
- Error in ODATAConnector on trying to getting endpoint lists after moving from fixed authentication to Windchill authentication.
- Integration Runtime log reports the following error:
2020-21-10 15:23:51.733 [vert.x-worker-thread-1] INFO c.t.i.ThingworxEdgeVerticle - ######### 2020-21-10 15:23:51.734 [vert.x-worker-thread-1] INFO c.t.i.ThingworxEdgeVerticle - Connection Established 2020-21-10 15:23:51.734 [vert.x-worker-thread-1] INFO c.t.i.ThingworxEdgeVerticle - ######### 2020-21-10 15:23:51.735 [vert.x-worker-thread-1] INFO ROOT - Setting root logger level to WARN 2020-21-10 15:23:51.736 [vert.x-eventloop-thread-0] INFO c.t.i.Entrypoint - ThingWorx Edge Verticle Deployed 2020-21-10 15:23:51.742 [vert.x-worker-thread-2] INFO c.t.i.ThingworxEdgeVerticle - Make Client IR-centos.ptcts.com-1f5001ea-f099-4849-8964-eda38aa6de02 Available For Selection 2020-21-10 15:23:55.151 [ClientProcessor-1] INFO c.t.i.c.t.IntegrationRuntimeServer - Received request to endpoint direct:validateConnection/http. Dispatching... 2020-21-10 15:23:55.181 [ClientProcessor-1] INFO o.a.c.c.h.HttpComponent - Created ClientConnectionManager org.apache.http.impl.conn.PoolingHttpClientConnectionManager@72acbfa4 2020-21-10 15:23:55.329 [ClientProcessor-1] ERROR c.t.i.r.IntegrationEngine - Exchange process failed with exception thrown : Your route exchange has failed. Resource Error [Received fatal alert: handshake_failure] java.lang.RuntimeException: Your route exchange has failed. Resource Error [Received fatal alert: handshake_failure] at com.twx.integration.route.exceptions.ExceptionHelper.convertToRuntimeException(ExceptionHelper.java:77) at com.twx.integration.route.IntegrationEngine.dispatchRoute(IntegrationEngine.java:159) at com.twx.integration.client.things.IntegrationRuntimeServer.Invoke(IntegrationRuntimeServer.java:72) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.thingworx.common.processors.ReflectionProcessor.processService(ReflectionProcessor.java:261) at com.thingworx.communications.client.things.VirtualThing.invokeService(VirtualThing.java:1120) at com.thingworx.communications.client.things.VirtualThing.handleServiceRequest(VirtualThing.java:1028) at com.thingworx.communications.client.ConnectedThingClient.handleRequest(ConnectedThingClient.java:315) at com.thingworx.communications.client.processor.ClientProcessorTask.run(ClientProcessorTask.java:55) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748)
- Windchill HTTPServer access log shows HTTP 403
127.0.0.1 - - [21/Oct/2020:15:23:55 +0800] "GET /Windchill/sslClientAuth/servlet/WindchillGW/wt.httpgw.HTTPServer/ping?wt.effectiveUid=Administrator HTTP/1.1" 403 199 19574
- Windchill HTTPServer error log reports the following error:
[Wed Oct 21 15:23:55.321017 2020] [ssl:error] [pid 20420:tid 140441414051584] [client 127.0.0.1:37465] AH02261: Re-negotiation handshake failed [Wed Oct 21 15:23:55.321059 2020] [ssl:error] [pid 20420:tid 140441414051584] SSL Library Error: error:1417C0C7:SSL routines:tls_process_client_certificate:peer did not return a certificate -- No CAs known to server for verification? [Wed Oct 21 15:23:55.321264 2020] [ssl:debug] [pid 20420:tid 140441414051584] ssl_engine_io.c(1370): [client 127.0.0.1:37465] AH02007: SSL handshake interrupted by system [Hint: Stop button pressed in browser?!]
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